Subject: Re: 16th Nov report.
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Nov 2021 05:02:43 -0700 (MST)

Hi Sir, 

PFB report for yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	614 Chat +266 WA = 880 	
Tota Number of Incoming Chats KSA 		623 
Total Number of Incoming Emails GCC 	784 	
Total Number of Incoming Emails KSA 		855 
Grand total 	1664 	1478 
Number of Agents 	33 	23 
Agents Rostered for Total 	25 (20Agents + 5 support) 	18 
Agents Present 	25 	17 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	1 
Resignations 	1 	1 
Currently on Notice 	1 	0 
Total Strength 	25 	23 
		
Number of Trainees 	3 	0 
Expected Go Live Date Batch 1 	20th Nov 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	84 	00:00 
		
Case Backlog in KSA 	1000 all unresolved 
Case Backlog in GCC 	1200 all unresolved 
		
List of Top Performers 	Mohad Kmali 	179 
	Mazin ibrahim bassi 	173 
	Mohammad Tawfik 	160 
	Mayar nasser mahmoud 	158 
	Mais Said 	139 
	Mazen Mohd. 	136 
		
List of Bottom Performers 	Nabilah Alqahtanni KSA 	15 
	Samia Alshehri KSA 	11 
	Shehanah Khalid KSA 	11 
	Amira Alanaz KSA 	8 
CSAT Emails 	
44% 
Positive 
15% 
Neutral 
41% 
Negative 
	
50% 
Positive 
10% 
Neutral 
40% 
Negative 

CSAT Chats 	SATISFACTORY INTERACTIONS 
14 
UNSATISFACTORY INTERACTIONS 
10 	NA 
		
Today's FCR 	84% 	84% 
Today's 1st Response Time 	51h 25m (We were not having any overdue cases, Checking with the client) 	14h 16m 
		
Key Observations 	KSA new hires are so slow, we keep on pushing and I had people to assist them in their cases but still no improvement 	
	KSA agents are not doing OT 	

Regards 
Shakeeb 

From: "Saurabh Dadu" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, November 17, 2021 8:25:16 PM 
Subject: Re: 16th Nov report. 

Shakeeb, 

Please send only completed report - Do not send me incomplete report 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Shakeeb Arsalan <[email-masked]> 
Sent: 17 November 2021 12:45 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: 16th Nov report. 
Hi Sir, 

PFB report for yesterday, 

	LMG Daily Report from Manager 	Country wise 
		India 	KSA 
	Total Number of Incoming Chats GCC 	451 	
	Tota Number of Incoming Chats KSA 		508 
	Total Number of Incoming Emails GCC 	780 	
	Total Number of Incoming Emails KSA 		638 
			
	Number of Agents 	32 	24 
	Agents Rostered for Total 	30 	19 
	Agents Present 	30 	19 
	Agents on Sick Leave 	0 	0 
	Agents Absent without Leave 	0 	0 
	Resignations 		1 
	Currently on Notice 	1 	
	Total Strength 		
			
	Number of Trainees 	5 	
	Expected Go Live Date Batch 1 	20th Nov 	
	Expected Go Live Date Batch 2 		
			
	Hours of OT Done 	51 	04:30 
			
	Case Backlog in KSA 	1200 
	Case Backlog in GCC 	1500 
			
	List of Top Performers 		

			
	List of Bottom Performers 		

			
	CSAT Emails 	
Positive 
46% 
Neutral 
13% 
Negative 
42% 

	Positive 
46% 
Neutral 
14% 
Negative 
40% 
	CSAT Chats 		
			
	Today's FCR 	86% 	84% 
	Today's 1st Response Time 	31h 8m 	21h 49m