Subject: KSA Team Productivity
From: Malik Ismail <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 18 Nov 2021 11:22:07 +0000

Hi Elsadeg,

As discussed , please find below productivity for 17th Nov with avg of 23 tickets resolved which is very low.

We need the agents daily average resolved tickets to be 50 for new agents & 100 for old agents.

Agent
Tickets assigned
Tickets resolved
Private notes
Responses
Amira Alanaz
14
6
8
Eid Alqahtani
28
33
3
30
Haneen Alhmadi
23
38
8
38
Khdejah Alharby
42
24
30
Modhi Alanzi
10
10
2
11
Nabilah Alqahtanni
11
11
1
15
Naif Alabid
33
24
8
41
Reenad Alosaimi
26
29
4
47
Samia Alshehri
18
13
11
Saud Alhaiti
48
65
14
70
Shehanah Khalid
11
9
11

Regards,
Malik Ismail
Web Team | Landmark Group
T: +97145172086

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com