Subject: RE: Refund/child ticket issue - 2104399902
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 17 Nov 2021 17:22:52 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 4, 2021 9:05 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Refund/child ticket issue - 2104399902

External email sender, please take precaution.
Hi Team,

With reference to the order number: 2104399902
Ticket ID: 3278228

Kindly assist to get the following RMA processed: 1001492989. As per oracle the below mentioned items both received at warehouse and DO closed already. Escalating this via email as the ticket is giving no option to create a child ticket.

Please look into this and assist to get this closed. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 10:20:57 AM
Subject: Refund 2104399902

Hi Team,

Problem Statement: Refund Not Processed

Order ID: 2104399902
Tracking ID:  5938529
RMA: (1001492989)
No. of the returned items = 2
Assistance Required: refund the customer
Issue Description: As per the courier the returned items have been returned to WH on Oct 26    and till now the refund of RMA is not processed, so kindly check and process the refund ASAP and update us.
Note :we are not able to create child ticket

Regards,
Tawfik

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