Subject: Re: 16th Nov report.
From: Saurabh Dadu <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Nov 2021 14:55:16 +0000

Shakeeb,

Please send only completed report - Do not send me incomplete report

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: 17 November 2021 12:45 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: 16th Nov report.

Hi Sir,

PFB report for yesterday,

LMG Daily Report from Manager   Country wise
        India   KSA
Total Number of Incoming Chats GCC      451
Tota Number of Incoming Chats KSA               508
Total Number of Incoming Emails GCC     780
Total Number of Incoming Emails KSA             638
Number of Agents        32      24
Agents Rostered for Total       30      19
Agents Present  30      19
Agents on Sick Leave    0       0
Agents Absent without Leave     0       0
Resignations            1
Currently on Notice     1
Total Strength
Number of Trainees      5
Expected Go Live Date Batch 1   20th Nov
Expected Go Live Date Batch 2
Hours of OT Done        51      04:30
Case Backlog in KSA     1200
Case Backlog in GCC     1500
List of Top Performers

List of Bottom Performers

CSAT Emails
Positive
46%
Neutral
13%
Negative
42%

Positive
46%
Neutral
14%
Negative
40%
CSAT Chats
Today's FCR     86%     84%
Today's 1st Response Time       31h 8m  21h 49m