Subject: 16th Nov report.
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Nov 2021 00:15:49 -0700 (MST)

Hi Sir, 

PFB report for yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	451 	
Tota Number of Incoming Chats KSA 		508 
Total Number of Incoming Emails GCC 	780 	
Total Number of Incoming Emails KSA 		638 
		
Number of Agents 	32 	24 
Agents Rostered for Total 	30 	19 
Agents Present 	30 	19 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	0 
Resignations 		1 
Currently on Notice 	1 	
Total Strength 		
		
Number of Trainees 	5 	
Expected Go Live Date Batch 1 	20th Nov 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	51 	04:30 
		
Case Backlog in KSA 	1200 
Case Backlog in GCC 	1500 
		
List of Top Performers 		

		
List of Bottom Performers 		

		
CSAT Emails 	
Positive 
46% 
Neutral 
13% 
Negative 
42% 

	Positive 
46% 
Neutral 
14% 
Negative 
40% 
CSAT Chats 		
		
Today's FCR 	86% 	84% 
Today's 1st Response Time 	31h 8m 	21h 49m