Subject: daily report 15 Nov 2021
From: Syed Ataullah <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 16 Nov 2021 10:20:01 -0700 (MST)

Hi Sir. 

Please find the daily HB report of 15 Nov 2021 in the below. 

	India 	KSA 
Total Number of Incoming Chats HB UAE 	429 	
Tota Number of Incoming Chats HB KSA 		430 
Total Number of Incoming Emails HB UAE 	30 	
Total Number of Incoming Emails HB KSA 		22 
		
Number of Agents 		
Agents Rostered for Total 	13 	9 
Agents Present 	11 	7 
Agents on Sick Leave 		
Agents Absent without Leave 	1 	
Resignations 		
Currently on Notice 		
Total Strength 	13 	9 
		
Number of Trainees 		
Expected Go Live Date Batch 1 	9 	
Expected Go Live Date Batch 2 	0 	
		
Hours of OT Done 		
		
Case Backlog in HB KSA 	232 
Case Backlog in HB UAE 	262 
		
List of Top Performers 		
Javed 		101 M / 26 Ch 
Mosab 	88 M / 31 	
		
List of Bottom Performers 		

		
CSAT Emails 		
CSAT Chats 		
		
Today's FCR 		
Today's 1st Response Time 		
		
Key Observations 		

Regards 
Syed.