Subject: RE: Drop payment: [email-masked]
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Sayed Humera <[email-masked]>
Date: Tue, 16 Nov 2021 16:53:56 +0000

@Akshay Berry<mailto:[email-masked]>

Reminder on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 14, 2021 1:38 PM
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Sayed Humera <[email-masked]>
Subject: Re: Drop payment: [email-masked]

External email sender, please take precaution.
Hi Akshay,

Please assist to get the below checked.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 3:35:54 PM
Subject: Fwd: Drop payment: [email-masked]<mailto:[email-masked]>

Hi Team,

Please assist to check regarding the below.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 November, 2021 08:16:37
Subject: Drop payment: [email-masked]<mailto:[email-masked]>

Hi Team,

The customer has reported that the amount of AED 181.90 has been deducted twice.

For one decuction the order id - 9511261153 has been placed sucessfully however he is asking for refund against the 2nd deduction.

Email id - [email-masked]<mailto:[email-masked]>
Authorization code: 56124316
CARD NUMBER: 4005 3600 3872 0046
Amount: 181.90 AED
Date of deduction: 05/11/2021

Kindly note that the customer already contacted his bank and as per the response - THE AMOUNT WHICH WAS DEDUCTED WRONGLY IS ON HOLD AND THE MERCHANT NEEDS TO SEND BANK AN EMAIL TO REFUND THE MONEY BACK.

Kindly check and advise.

Thank you for your help.

Regards,
Manish

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