Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/
From: Vakeel Ahmad <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Home Box <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Syed Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, Ismail Aboukhater <[email-masked]>, hbriyadh delivery <[email-masked]>
Date: Tue, 16 Nov 2021 12:56:41 +0000

Hi Hamza,

PFA

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Tuesday, November 16, 2021 3:35 PM
To: Vakeel Ahmad <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Syed Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked]; Ismail Aboukhater <[email-masked]>; hbriyadh delivery <[email-masked]>
Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Please provide the officially inspection report, to close MOC complaint

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 10, 2021 12:21 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/

Hi Hamza,

We will re-arrange the inspection team to check this complaint on Sunday. Please update customer.

3292723
11/10/2021 12:13:04 PM
29031202674420191204
MR FAISAL FAHAD
0506235300
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
Inspection team tried to check complaint CRM ID 3279275 but customer not available at home. Inspection team Ramhari WO# 252491.

-
-
-

6109
10-Nov-2021

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 10, 2021 10:48 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Please check this one and revert.

3290819

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 08, 2021 2:43 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/

Hi Team,

Please send any escalation case to the delivery department only.

3279275
11/5/2021 2:02:59 PM
29031202674420191204
MR FAISAL FAHAD
0506235300
Request
Maintenance
Maintenance
Open
Javed Aslam
RIYADH
As per cx the mattress has become uneven and uncomfortable to sleep. kindly arrange a team and solve the issue at the earliest.

Concept Manager
Escalation
-

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 07, 2021 1:27 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3318711] - MOC- Order No.29031202674420191204/

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Kindly share the inspection team report, the customer escalated to MOC

Thank you.

@Shakeeb Arsalan<mailto:[email-masked]> @Syed Ataullah<mailto:[email-masked]> can some tell me when the team they will follow the process

This invoice delivered 2019 the team must take approval to send inspection team before

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 05, 2021 2:05 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3318711] - need to raise crm (

External email sender, please take precaution.
Hi Team,

Order id 29031202674420191204
CRM  3279275

As per cx the mattress has become uneven and uncomfortable to sleep. kindly arrange a team and solve the issue at the earliest.

Regards,
CS Team.
On Fri, 5 Nov at 2:43 PM , Faysal <[email-masked]<mailto:[email-masked]>> wrote:
Faysal
[Image removed by sender.]
السلام عليكم
01:59 PM, 05th Nov
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
01:59 PM, 05th Nov
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
01:59 PM, 05th Nov
Faysal
[Image removed by sender.]
1
01:59 PM, 05th Nov
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
01:59 PM, 05th Nov
Faysal
[Image removed by sender.]
5
02:00 PM, 05th Nov
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
02:00 PM, 05th Nov
Faysal
[Image removed by sender.]
2
02:00 PM, 05th Nov
New
[Image removed by sender.]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
02:00 PM, 05th Nov
Faysal
[Image removed by sender.]
1
02:03 PM, 05th Nov
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
02:03 PM, 05th Nov
Shaha
[Image removed by sender.]
مرحباً ..شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك شاهه. تسرني  مساعدتك
02:05 PM, 05th Nov
Faysal
[Image removed by sender.]
انا قمت بشراء مرتبة سرير لشخصين من متجركم
02:06 PM, 05th Nov
Faysal
[Image removed by sender.]
ولكن مع الاسف لم تكمل لدي اقل من سنتين واصبحت في وضع سيئ
02:07 PM, 05th Nov
Shaha
[Image removed by sender.]
نعتذر بصدق عن الازعاج الذي تسببنا به ، ونرجوا منك مشاركة صورة المنتح التالف معنا حتى نتمكن من إجراء مزيد من التحقيق ومساعدتك وفقًا لذلك.
02:07 PM, 05th Nov
Shaha
[Image removed by sender.]
ورقم الطلب
02:07 PM, 05th Nov
Faysal
[Image removed by sender.]
كيف احصل على رقم الطلب؟
02:08 PM, 05th Nov
Faysal
[Image removed by sender.]
ام المقصود رقم الفاتورة؟
02:08 PM, 05th Nov
Faysal
[Image removed by sender.]
سأقوم بتصوير المنتج
02:11 PM, 05th Nov
Faysal
[Image removed by sender.]
هل من الممكن ارسال من دوبين لديكم لمعاينتها بسكل افضل؟
02:11 PM, 05th Nov
Shaha
[Image removed by sender.]
نعم رقم الفاتوره
02:14 PM, 05th Nov
Shaha
[Image removed by sender.]
لكي يتم التحقق
02:14 PM, 05th Nov
Shaha
[Image removed by sender.]
هل ما زلت متصل معنا
02:16 PM, 05th Nov
Faysal
[Image removed by sender.]
اكيد جاري التصوير
02:18 PM, 05th Nov
Shaha
[Image removed by sender.]
في انتظارك
02:19 PM, 05th Nov
Faysal
[Image removed by sender.]
[Image removed by sender.]
02:22 PM, 05th Nov
Shaha
[Image removed by sender.]
الرجاء تصوير الفاتوره بالكامل
02:24 PM, 05th Nov
Shaha
[Image removed by sender.]
ليتم توضيح رقم الطلب
02:24 PM, 05th Nov
Shaha
[Image removed by sender.]
هل ما زلت متصل معنا
02:27 PM, 05th Nov
Faysal
[Image removed by sender.]
[Image removed by sender.]
02:27 PM, 05th Nov
Faysal
[Image removed by sender.]
* File attached - 947a48f7b7b91fcd2a8e6f32.mp4 *
02:27 PM, 05th Nov
Faysal
[Image removed by sender.]
[Image removed by sender.]
02:29 PM, 05th Nov
Faysal
[Image removed by sender.]
هل هذا رقم الفاتورة المطلوب؟
02:29 PM, 05th Nov
Shaha
[Image removed by sender.]
من اي منطقه تم الشرا ء
02:31 PM, 05th Nov
Faysal
[Image removed by sender.]
سوق رياض جالري
02:33 PM, 05th Nov
Faysal
[Image removed by sender.]
او الرياض جاليري
02:33 PM, 05th Nov
Faysal
[Image removed by sender.]
في مدينة الرياض
02:33 PM, 05th Nov
Shaha
[Image removed by sender.]
الرجاء توضيح مشكلتك مع المنتج
02:35 PM, 05th Nov
Faysal
[Image removed by sender.]
أصبحت مع الأسف منخفضة عند النوم
02:36 PM, 05th Nov
Faysal
[Image removed by sender.]
ليست صلبة كما اشتريتها
02:37 PM, 05th Nov
Faysal
[Image removed by sender.]
عند النوم ليست مريحة ابداً
02:37 PM, 05th Nov
Shaha
[Image removed by sender.]
احتماليه ان تكو شوء استخدام اعتذر منك
02:37 PM, 05th Nov
Shaha
[Image removed by sender.]
تكون سوء*
02:37 PM, 05th Nov
Faysal
[Image removed by sender.]
لا اعتقد
02:37 PM, 05th Nov
Faysal
[Image removed by sender.]
ممكن ترسلون مندوب يتفحصها بنفسه
02:38 PM, 05th Nov
Faysal
[Image removed by sender.]
او مختص من قبلكم لتشييك عليها
02:38 PM, 05th Nov
Faysal
[Image removed by sender.]
كيف يكون سوء استخدام وهي لم تمضي اقل من سنتين
02:38 PM, 05th Nov
Shaha
[Image removed by sender.]
نود إبلاغك بأنه سوف يتم رفع الشكوى إلى الفريق المعني وسيتم اتخاذ الإجراء في أقرب وقت ممكن لحلها.
02:39 PM, 05th Nov
Shaha
[Image removed by sender.]
الرجاء تزويدي بالبريد الالكتروني الخاص بكم
02:39 PM, 05th Nov
Faysal
[Image removed by sender.]
وفي حال اصراركم على سوء الاستخدام بالود لو احد يتواصل معي هاتفياً:
٠٥٦٦٦٨٨٨٦٦
في اسرع واقرب وقت
02:39 PM, 05th Nov
Shaha
[Image removed by sender.]
الرجاء تزويدي بالبريد الالكتروني الخاص بكم
02:40 PM, 05th Nov
Faysal
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
02:40 PM, 05th Nov
Shaha
[Image removed by sender.]
هل لديك استفسار اخر عميلنا العزيز ؟
02:40 PM, 05th Nov
Faysal
[Image removed by sender.]
هذا فقط
وبالود تسريع العملية من قبلكم فانا حاليا مع الاسف انام على الأرض
02:41 PM, 05th Nov
Shaha
[Image removed by sender.]
سوف يتم التواصل معك من قبل الفريق خلال 3-5 ايام عمل
02:42 PM, 05th Nov
Faysal
[Image removed by sender.]
شكرا
02:42 PM, 05th Nov
Shaha
[Image removed by sender.]
كان من دواعي سروري مساعدتك .شكرا على تسوق معنا ونتمنى لك اوقات طيبه
02:42 PM, 05th Nov
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/546206421017108>

3318711:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3318711] - need to raise crm (
From: Vakeel Ahmad <[email-masked]>
To: Home Box <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Ismail Aboukhater <[email-masked]>, Thikra Alhazazi <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Jamshid Kurikkal <[email-masked]>
Date: Tue, 16 Nov 2021 09:48:39 +0000

Hi Team,

Inspection team reported that the foam of the mattress has become slightly loose, the foam has become loose due to continuous use by the customer at one place. This delivery was done on 19-Dec-2019 without any complaint.

Work Order Number

Delivery Date

Delivery Type

Delivery Source

Truck ID

Driver

Driver Name

Driver Mobile No

Invoice No

Work Order Details

Invoice Work Order Status Description

Remarks

Customer Name

Mobile No

Subzone

Area

Work Order Status Description

253170

14-Nov-2021

OTHERS

LRBW

LMG_BJB2964

5163943

Albatol Saleh

0540326067

29031202674420191204

CCC Inspection :

Close

Inspection team reported that the foam of the mattress has become slightly loose, the foam has become loose due to continuous use by the customer at one place. This delivery was done on 19-Dec-2019 without any complaint.

Mr. Faisal

Close

3309040

11/15/2021 5:23:14 PM

29031202674420191204

MR FAISAL FAHAD

0506235300

Enquiry

Pending Delivery

Others

Closed

Wakeel Ahmed

RIYADH

Inspection team reported that the foam of the mattress has become slightly loose, the foam has become loose due to continuous use by the customer at one place. This delivery was done on 19-Dec-2019 without any complaint. Inspection team Ramhari WO# 253170.

-

-

-

6109

15-Nov-2021

Regards,

Vakeel Ahmad

Supervisor -HDO

Home Box Riyadh Warehouse

Mobile No +966 549183975 Ext: 4031

E:[email-masked]<mailto:[email-masked]>

<http://www.landmarkgroup.com/><http://www.homeboxstores.com/sa/en>

From: Home Box <[email-masked]>
Sent: Tuesday, November 16, 2021 11:37 AM
To: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Ismail Aboukhater <[email-masked]>; Thikra Alhazazi <[email-masked]>
Subject: Fwd: [#3318711] - need to raise crm (

External email sender, please take precaution.

Hi Team.

As per cx the mattress has become uneven and uncomfortable to sleep. Cx saying mattress has warranty of 10 years and it did not complete 2 years yet, Please check and assist.

Order: 29031202674420191204

CRM: 3287317 - 3309040

Thanks&Regards.

The Support Team

3318711:1125156