Subject: RE: Proforma Invoice - Ithraa / October
From: Anand Raju <[email-masked]>
To: Ismail Aboukhater <[email-masked]>, Yahia Taha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Yahia Taha <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Niyaz Ahamed <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 14 Nov 2021 13:03:42 +0000

@Saurabh Dadu<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Some agents improvement is shown however some agents productivity is far below and reducing from Sep.

Please provide reasons for such reduction in efficiency. Is their attendance & performance monitored regularly?

Please let me know.

Regards,
Anand.

From: Ismail Aboukhater <[email-masked]>
Sent: Sunday, November 14, 2021 3:58 PM
To: Anand Raju <[email-masked]>; Yahia Taha <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked]; Saurabh Dadu <[email-masked]>; [email-masked]; Niyaz Ahamed <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Proforma Invoice - Ithraa / October

Hi Mr., @Anand Raju<mailto:[email-masked]>

Based on Shakeeb report I can see considerable growth month to month however we still need to work on average resolution time .

HB Productivity last 3 months:-
Aug -21

Sep -21

Oct -21

Mohammed Abdulwahed

Mohammed Abdulwahed

Mohammed Abdulwahed

Total (Responses -Chats) :-
132

Total (Responses -Chats) :-
655

Total (Responses -Chats) :-
810
Working days :-
7

Working days :-
20

Working days :-
20
Avg daily responses :-
18.85

Avg daily responses :-
32.75

Avg daily responses :-
40.5
samah Alharby

samah Alharby

samah Alharby

Total (Responses -Chats) :-
61

Total (Responses -Chats) :-
848

Total (Responses -Chats) :-
1591
Working days :-
7

Working days :-
20

Working days :-
22
Avg daily responses :-
8.71

Avg daily responses :-
42.4

Avg daily responses :-
72.31
Rashid Rashoud

Shaha alsubaie

Shaha alsubaie

Total (Responses -Chats) :-
8

Total (Responses -Chats) :-
1084

Total (Responses -Chats) :-
1015
Working days :-
0

Working days :-
22

Working days :-
21
Avg daily responses :-
N/A

Avg daily responses :-
49.27

Avg daily responses :-
48.33
Hassan Saeed

Hassan Saeed

Hassan Saeed

Total (Responses -Chats) :-
117

Total (Responses -Chats) :-
N/A

Total (Responses -Chats) :-
220
Working days :-
7

Working days :-
N/A

Working days :-
6
Avg daily responses :-
16.71

Avg daily responses :-
N/A

Avg daily responses :-
36.66
Abdulmajeed Alanzy

Abdulmajeed Alanzy

Abdulmajeed Alanzy

Total (Responses -Chats) :-
136

Total (Responses -Chats) :-
1053

Total (Responses -Chats) :-
1614
Working days :-
7

Working days :-
20

Working days :-
23
Avg daily responses :-
19.42

Avg daily responses :-
52.65

Avg daily responses :-
70.71
Asma Salem

Asma Salem

Asma Salem

Total (Responses -Chats) :-
17

Total (Responses -Chats) :-
903

Total (Responses -Chats) :-
1541
Working days :-
0

Working days :-
21

Working days :-
22
Avg daily responses :-
N/A

Avg daily responses :-
43

Avg daily responses :-
70
Limia Alqarny

Limia Alqarny

Limia Alqarny

Total (Responses -Chats) :-
62

Total (Responses -Chats) :-
798

Total (Responses -Chats) :-
N/A
Working days :-
7

Working days :-
21

Working days :-
N/A
Avg daily responses :-
8.85

Avg daily responses :-
38

Avg daily responses :-
N/A
Maryam Harthy

Maryam Harthy

Maryam Harthy

Total (Responses -Chats) :-
18

Total (Responses -Chats) :-
454

Total (Responses -Chats) :-
N/A
Working days :-
0

Working days :-
20

Working days :-
N/A
Avg daily responses :-
N/A

Avg daily responses :-
22.7

Avg daily responses :-
N/A
Khaled Sufian

Khaled Sufian

Khaled Sufian

Total (Responses -Chats) :-
22

Total (Responses -Chats) :-
689

Total (Responses -Chats) :-
691
Working days :-
0

Working days :-
21

Working days :-
22
Avg daily responses :-
N/A

Avg daily responses :-
32.8

Avg daily responses :-
31.4
Hessah Alosaimi

Hessah Alosaimi

Total (Responses -Chats) :-
973

Total (Responses -Chats) :-
817
Working days :-
21

Working days :-
15
Avg daily responses :-
46.33

Avg daily responses :-
54.46
KSA LSM ROSTER:-

Aug
Sep
Oct
Total Working .
928 HRS
1496 HRS
1240 HRS
Average per agent
103.1111111
166.2222222
177.14

Training Days count -Aug 21
Abdulmajeed Alanzy

Limia Alqarny

Training days:
10
Training days:
10
Asma Salem

Maryam Harthy

Training days:
8
Training days:
8
Hassan Saeed

Mohammed Abdulwahed

Training days:
10
Training days:
10
Khaled Sufian

Rashid Rashoud

Training days:
8
Training days:
8
Limia Alqarny

samah Alharby

Training days:
10
Training days:
10

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 12:00 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niyaz Ahamed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proforma Invoice - Ithraa / October

@Shakeeb Arsalan<mailto:[email-masked]> can you pleas share from Aug to Oct for comparison.

@Ismail Aboukhater<mailto:[email-masked]> please check data and validate.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 11:51 AM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niyaz Ahamed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proforma Invoice - Ithraa / October

External email sender, please take precaution.
Hi Anand,

PFA for the productivity & Roster for the month of October.

Regards
Shakeeb

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 2:01:47 PM
Subject: Fwd: Proforma Invoice - Ithraa / October

Regards,
Ashish Dabral

________________________________
From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Anand Raju" <[email-masked]<mailto:[email-masked]>>, "Ismail Aboukhater" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Niyaz Ahamed" <[email-masked]<mailto:[email-masked]>>, "Swati Shukla, LSM ACCOUNTS" <[email-masked]<mailto:[email-masked]>>, "elsadeg aa" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 1:57:26 PM
Subject: Re: Proforma Invoice - Ithraa / October

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please send to Anand urgently the Productivity and hourly attendence report of Homebox KSA team at Ithraa.

@Ashish Dabral<mailto:[email-masked]> - Make sure it is sent every month along with Proforma invoice from Ithraa to Anand and Niyaz.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Anand Raju <[email-masked]<mailto:[email-masked]>>
Sent: 11 November 2021 1:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Niyaz Ahamed <[email-masked]<mailto:[email-masked]>>; Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: FW: Proforma Invoice - Ithraa / October

Dear Saurabh,

As discussed last week, we need agent wise tasks carried out each day. Can you please ask Ithraa team to share this ASAP.

Along with each invoice we need this data to see the performance score improvement month on month.

Regards,
Anand.

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 11:12 AM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>; Niyaz Ahamed <[email-masked]<mailto:[email-masked]>>
Cc: Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Proforma Invoice - Ithraa / October

External email sender, please take precaution.

Dear Anand and Niyaz,

Please see attached proforma invoice from Ithraa for October.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: 11 November 2021 1:38 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: ابراهيم المرضي <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

كتب Saurabh Dadu في 2021-11-10 17:49:
> Dear Ali,
>
>  The hours for the HomeBox invoice are OK. Please send a proforma
> invoice first as discussed to Homebox Finance team.
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
>
> -------------------------
>
> From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
> Sent: 07 November 2021 12:36 AM
> To: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
> Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
> <[email-masked]<mailto:[email-masked]>>; ابراهيم المرضي
> <[email-masked]<mailto:[email-masked]>>
> Subject: Invoice for the month of October-2021
>
> Hi Mr:Mustehsan.Siddiqui
>
> Invoices have been issued for the month of October-2021
> the total amount invoices are
> 151,525.15 SR
>
> Please kindly pay through our approved bank account with Landmark
> For more information , please review the attached invoices
>
> Best Regards
> --
> Elsadeg Ali
> operation manager
> Ithra Al-muhtawa Company
> Tele: +966591203388
> www.ithraacc.com.sa<http://www.ithraacc.com.sa> [1]
>
> Links:
> ------
> [1] http://www.ithraacc.com.sa

Mr. Niyaz Ahamed.

As your requested please find proforma invoice for the month of Oct 2021

Regards,

--
Elsadeg Ali
operation manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa<http://www.ithraacc.com.sa>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com