Subject: RE: Goodwill approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Syed Ataullah <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Ismail Aboukhater <[email-masked]>, Anand Raju <[email-masked]>
Date: Sun, 14 Nov 2021 07:10:03 +0000

Hi Team,
Goodwill processed.

Thanks.

Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.
 Done
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.
 REJECTED
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.
 Done
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.
Done
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.
Done
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:
Done
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.
Done
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.
Done
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund
Done

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Saturday, November 13, 2021 11:34 AM
To: Ismail Aboukhater <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Re: Goodwill approval

Please proceed.

________________________________
From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 13, 2021 9:57 AM
To: Anand Raju
Cc: HB.CCCKSA; Hasan Razakhan; Faizal Maradeya
Subject: RE: Goodwill approval

Hi Mr., @Anand Raju<mailto:[email-masked]>

Requesting your kind approval please.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Ismail Aboukhater
Sent: Monday, November 8, 2021 3:18 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Hi Mr., @Anand Raju<mailto:[email-masked]>

Requesting your kind approval please.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 8, 2021 3:12 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Please  process

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 8, 2021 3:37 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: FW: Goodwill approval

Hi @Faizal Maradeya<mailto:[email-masked]>

Gentle reminder

still waiting your kind approval please.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150079682%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1%2FANsoQppsMVN6uWrTWfxzmx2FQH%2BpIdCeYz6YwM4bE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150089637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pt%2FVnHAjumFe1bwyVeNlilLjMtGq1%2FA9546AmAP4358%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 7, 2021 2:02 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Hi @Faizal Maradeya<mailto:[email-masked]>

still waiting your kind approval please.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150099595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KijPVANIIG9igHyt7i7GCx%2Bf1adAUMuupakPy7E0knY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150099595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lWlc6Hb%2FTxKGcftYWbBu7UqrPk4IQ5jNd0%2FwRDX6dGo%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 3, 2021 6:27 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Hi @Faizal Maradeya<mailto:[email-masked]>

Requesting your kind approval please.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150109554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BjGmlR4GN5tl8onEruo7Hwze4d4oe%2Fuy7FnC3J4xV1Q%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150109554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4QQUkOfH6T5813t9cb7lMpxchY4rzl6PJacfGqlhQRY%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 3, 2021 6:24 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Goodwill approval

Hi @Ismail Aboukhater<mailto:[email-masked]>,
Kindly we need approval to process goodwill and close OCT.

Thank you.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
3,405.80
Total value
47,764.54

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
26-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

26-Oct
Email
Hamza
6330518850
415
Email
order in transit lost
Proceed refund and close.

26-Oct
FD
Thikra
6349596607
329
Email
IN WH
Returns received by WH but the refund was not processed. Request to check with IT to solve this issue.

27-Oct
FD
Hamza
6290988399
172
3267492
IN WH
customer switched 2 RVP from 2 different orders, proceed manual refund for below received items and clsoe.

28-Oct
FD
Hamza
6357303182
179
3273886
IN WH
2 Qty received but under 2 RMA, proceed manual refund for 1 QTY and close.

29-Oct
FD
Hamza
6355897335
231
3265592
IN WH
Kindly note that we have received unexpected Items under the mentioned shipment. find below the screenshot FYKR:

30-Oct
FD
Thikra
6357929435
119
3265092
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and close.

31-Oct
FD
Thikra
6362186080
45
3288842
IN WH
Cx received all products except for the mentioned item. As per Wh need to do manual refund.

31-Oct
FD
Thikra
6362302466
7
3288725
IN WH
Cx received only 1 qty out of 2. As per Wh need to do manual refund

Total value
1616

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150119511%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b7DEUs0U4J7X4ZRR6yLe%2BhzRCceoyo3kf%2BnonPP3v7M%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C18cb8e4639b54146726d08d9a2ac1714%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637719683150119511%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4i81k1yaV6NmsyPPlwJLfJzXVfAt3NW8yoXqkaDM46Q%3D&reserved=0>
[lg][hb]

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