Subject: Re: Licenses required for the Web-team for WWS
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 10 Nov 2021 07:02:46 -0700 (MST)

Thanks Jessie, 

Will keep on updating the tracker. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, November 10, 2021 4:45:11 PM 
Subject: RE: Licenses required for the Web-team for WWS 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

As discussed, please go ahead and issue occasional licenses to our new agents. 

We will be providing 17 licenses only for a period of 2 months. 

Please update our shared tracker accordingly. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, November 1, 2021 5:17 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Re: Licenses required for the Web-team for WWS 

External email sender, please take precaution. 

Hi Jessie, 

PFB, and let me know if any clarification needed. 

KSA Permanent Agent Count 	

GCC Permanent Agent Count 	

FRESHDESK LICENSE 	

FRESHCHAT LICENSES 

10 	

26 	

36 	

30 

	

KSA Temporary Agent final Count 	

GCC Temporary Agent final count 	

FRESHDESK LICENSE 	

FRESHCHAT LICENSES 

13 	

4 	

53 	

30 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 1, 2021 6:07:21 PM 
Subject: RE: Licenses required for the Web-team for WWS 

Thanks [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Can you please confirm how many agents we currently have? 

	

KSA Permanent Agent Count 	

GCC Permanent Agent Count 	

FRESHDESK LICENSE 	

FRESHCHAT LICENSES 

Also please confirm how many temporary agents we are hiring for the WWS event. 

	

KSA Temporary Agent final Count 	

GCC Temporary Agent final count 	

FRESHDESK LICENSE 	

FRESHCHAT LICENSES 

	

We want to ensure that the license request we will share to Freshworks is final as this is going to be the only instance we can make such bulk request. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 1, 2021 4:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Licenses required for the Web-team for WWS 

External email sender, please take precaution. 

Hi Jessie, 

We have already 36 licenses for FD, and we will need 53 in total during WWS Period. 
So please provide 17 more Licenses for FD. 

For FC we have already 30 Licenses and we will not be needing any more. 

Regards 
Shakeeb 

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