Subject: Undeliverable: Re: HB Aged CRM entries.
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 10 Nov 2021 08:12:25 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   11/10/2021 8:12:18 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: HB Aged CRM entries.

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       DB8PR09MB3723.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       11/10/2021
8:12:18 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       11/10/2021
8:12:18 AM      mail.lsmindia.com       localhost       ESMTP   *
3       11/10/2021
8:12:19 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       11/10/2021
8:12:19 AM      mail.lsmindia.com       localhost       ESMTP   *
5       11/10/2021
8:12:21 AM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       11/10/2021
8:12:22 AM      mail.lsmindia.com       DB5EUR03FT024.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       11/10/2021
8:12:23 AM      DB5EUR03FT024.eop-EUR03.prod.protection.outlook.com     DU2PR04CA0339.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       11/10/2021
8:12:23 AM      DU2PR04CA0339.eurprd04.prod.outlook.com DB8PR09MB3723.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 10 Nov 2021 01:12:18 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Ismail Aboukhater <[email-masked]>
CC: Mohamad Wassim <[email-masked]>,
        Yahia Taha <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: HB Aged CRM entries.
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(426003)(44832011)(8676002)(2616005)(86362001)(83380400001)(956004)(5660300002)(15974865002)(33964004)(36756003)(4326008)(45080400002)(81166007)(3480700007)(66574015)(7696005)(166002)(336012)(53546011)(1096003)(356005)(19273905006)(54906003)(26005)(30864003)(4006050)(6862004)(6266002)(75640400001)(54256004)(72826004)(559001)(579004)(563064011);DIR:INB;

Subject: Re: HB Aged CRM entries.
From: Shakeeb Arsalan <[email-masked]>
To: Ismail Aboukhater <[email-masked]>
Cc: Mohamad Wassim <[email-masked]>, Yahia Taha <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Wed, 10 Nov 2021 01:12:18 -0700 (MST)

External email sender, please take precaution.

Hi Ismail,

Please note that the Agent raised for Senior WH manager because this was request for Return & refund.

Moving forward the team was advised to select Delivery Dpt for all of the CRM they will be raising from now on.

Regards
Shakeeb

________________________________
From: "Ismail Aboukhater" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Mohamad Wassim" <[email-masked]>, "Yahia Taha" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Sent: Tuesday, November 9, 2021 8:06:07 PM
Subject: RE: HB Aged CRM entries.

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please check and do the needful

Agent name : Malek Al Hosan

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Mohamad Wassim <[email-masked]>
Sent: Tuesday, November 9, 2021 5:20 PM
To: Yahia Taha <[email-masked]>; Ismail Aboukhater <[email-masked]>
Cc: Srimal Kurera <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; Feederwarehouse Aljouf <[email-masked]>; Vakeel Ahmad <[email-masked]>
Subject: RE: HB Aged CRM entries.

Dear @Yahia Taha<mailto:[email-masked]> @Ismail Aboukhater<mailto:[email-masked]>

Please inform the following CCC agent to raise any inspection request CRM entries to the delivery department only.

3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Complaints
Return DO
Return DO
Open
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Senior WH Manager
Return & Refund
-

Wassim
Senior supervisor
SCM Home DC Warehouse
T : +966 (11)204955 - Ext : 6828
M :+966 (54) 6279458
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 5:12 PM
To: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Aljouf <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: HB Aged CRM entries.

@Feederwarehouse Aljouf<mailto:[email-masked]>

Hi Sagar, Please close this CRM ID asap.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
User Loc.
Call Detail
3232514
10/18/2021 3:36:42 PM
6353136411
Al Anood Sood
502851920
Open
22
Ahmed Farouk
-
PD_Medford Wall Unit for TVs up to 65 inches - Brown (162640859162640860162640861) Inside beasetop and full side pc damage so pls need to be change full Comp/Nawaz E.Rasheed (Modom)

Hi Waseem,

Please inform CCC agent, any inspection request should be forwarded to delivery department only.

3265515

10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Open
9
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Complaints
Return DO
Return DO
Open
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Senior WH Manager
Return & Refund
-

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 09, 2021 3:36 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: HB Aged CRM entries.

Dear @Vakeel Ahmad<mailto:[email-masked]>

The CRM entries which are older than eight days should be checked and closed. If there are any requirements to clear the issue, please let me know so we can work on it together and close.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
User Loc.
Call Detail
3232514
10/18/2021 3:36:42 PM
6353136411
Al Anood Sood
502851920
Open
22
Ahmed Farouk
-
PD_Medford Wall Unit for TVs up to 65 inches - Brown (162640859162640860162640861) Inside beasetop and full side pc damage so pls need to be change full Comp/Nawaz E.Rasheed (Modom)
3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Open
9
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Wassim
Senior supervisor
SCM Home DC Warehouse
T : +966 (11)204955 - Ext : 6828
M :+966 (54) 6279458
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

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