Subject: RE: HB Aged CRM entries.
From: Ismail Aboukhater <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Mohamad Wassim <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Tue, 9 Nov 2021 14:36:07 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please check and do the needful

Agent name : Malek Al Hosan

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Mohamad Wassim <[email-masked]>
Sent: Tuesday, November 9, 2021 5:20 PM
To: Yahia Taha <[email-masked]>; Ismail Aboukhater <[email-masked]>
Cc: Srimal Kurera <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; Feederwarehouse Aljouf <[email-masked]>; Vakeel Ahmad <[email-masked]>
Subject: RE: HB Aged CRM entries.

Dear @Yahia Taha<mailto:[email-masked]> @Ismail Aboukhater<mailto:[email-masked]>

Please inform the following CCC agent to raise any inspection request CRM entries to the delivery department only.

3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Complaints
Return DO
Return DO
Open
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Senior WH Manager
Return & Refund
-

Wassim
Senior supervisor
SCM Home DC Warehouse
T : +966 (11)204955 - Ext : 6828
M :+966 (54) 6279458
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 5:12 PM
To: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Aljouf <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: HB Aged CRM entries.

@Feederwarehouse Aljouf<mailto:[email-masked]>

Hi Sagar, Please close this CRM ID asap.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
User Loc.
Call Detail
3232514
10/18/2021 3:36:42 PM
6353136411
Al Anood Sood
502851920
Open
22
Ahmed Farouk
-
PD_Medford Wall Unit for TVs up to 65 inches - Brown (162640859162640860162640861) Inside beasetop and full side pc damage so pls need to be change full Comp/Nawaz E.Rasheed (Modom)

Hi Waseem,

Please inform CCC agent, any inspection request should be forwarded to delivery department only.

3265515

10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Open
9
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Complaints
Return DO
Return DO
Open
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Senior WH Manager
Return & Refund
-

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 09, 2021 3:36 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: HB Aged CRM entries.

Dear @Vakeel Ahmad<mailto:[email-masked]>

The CRM entries which are older than eight days should be checked and closed. If there are any requirements to clear the issue, please let me know so we can work on it together and close.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
User Loc.
Call Detail
3232514
10/18/2021 3:36:42 PM
6353136411
Al Anood Sood
502851920
Open
22
Ahmed Farouk
-
PD_Medford Wall Unit for TVs up to 65 inches - Brown (162640859162640860162640861) Inside beasetop and full side pc damage so pls need to be change full Comp/Nawaz E.Rasheed (Modom)
3265515
10/31/2021 12:13:35 PM
6359419089
Waleed Saeed
547777445
Open
9
Malek Al Hosan
RIYADH
The items description was not correct on the website (wrong size) this issue was confirmed by the inspection team(ref CRM:3237938 ) and the customer wants to return both items due to wrong size. Please check and action.

Wassim
Senior supervisor
SCM Home DC Warehouse
T : +966 (11)204955 - Ext : 6828
M :+966 (54) 6279458
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

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