Subject: Fwd: Drop payment: [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Sayed Humera <[email-masked]>
Date: Tue, 9 Nov 2021 03:05:54 -0700 (MST)

Hi Team, 

Please assist to check regarding the below. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 7 November, 2021 08:16:37 
Subject: Drop payment: [email-masked] 

Hi Team, 

The customer has reported that the amount of AED 181.90 has been deducted twice. 

For one decuction the order id - 9511261153 has been placed sucessfully however he is asking for refund against the 2nd deduction. 

Email id - [email-masked] 
Authorization code: 56124316 
CARD NUMBER: 4005 3600 3872 0046 
Amount: 181.90 dhs 
Date of deduction: 05/11/2021 

Kindly note that the customer already contacted his bank and as per the response - THE AMOUNT WHICH WAS DEDUCTED WRONGLY IS ON HOLD AND THE MERCHANT NEEDS TO SEND BANK AN EMAIL TO REFUND THE MONEY BACK. 

Kindly check and advise. 

Thank you for your help. 

Regards, 
Manish