Subject: Re: Drop payment: [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmed Hokan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 9 Nov 2021 01:42:05 -0700 (MST)

This is incorrect escalation, no order number mentioned, no payment mode mentioned. The order number is 7311422794 and payment mode was benefit. This has been escalated already on a separate email. Do not escalate it again 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ahmed Hokan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, November 8, 2021 10:02:54 PM 
Subject: Drop payment: [email-masked] 

Hi Team, 

Ticket No : 3324874 

Problem Statement: Drop payment 
Customer email ID : [email-masked] 
Customer name : Batool Sanad 
amount deducted : BHD31.50 
Date of deduction : 06/11/2021 
Card number : 260208 

Kindly check the matter do the needful and assist us to close this ticket. 

Regards, 
Manish