Subject: RE: Refund approval #6337812732
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 7 Nov 2021 09:05:52 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Malik Ismail<mailto:[email-masked]>This is a prepaid refund please check with Sankar on the refund status.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 6, 2021 8:31 AM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval #6337812732

External email sender, please take precaution.
Dear Athar,

Please check on the below and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 3:21:16 PM
Subject: Re: Refund approval #6337812732

Hi Team,

Please look into the below and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 3:19:20 PM
Subject: Refund approval #6337812732

Hi Team,

Ticket no (3026256).

Problem Statement  Refund approval
Order Date :Aug 9, 2021
Order ID: 6337812732
Tracking ID: 46931931605
Total value:  SAR ​159.2
Concept: Centrepoint KSA

Issue Description: The customer contacted us informing that she returned the items on the RMA (1001260940) but she didn't get her refund, But the RAM status shows "PICKUP_RESCHEDULED", We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3192666)and they informed us that no items has been delivered to the warehouse so we checked back with the customer and she insist that she has returned the items to the courier team Thus we escalated the issue to "ARAMEX" to confirm the return under the AWB mentioned above and they responded by "No record found in system under this AWB", so kindly check the issue and provide us with a approval for the customer refund.
Case History:  The customer has reached out to us on 26/08/2021 asking for her returned items refund.

Customer's history :  The customer is with us since 02/11/19 and she got 52 complete orders with a total share value of (7,572.12 SAR).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com