Subject: RE: Return approval 8236029374
From: Tejinder Singh <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Sat, 6 Nov 2021 05:22:14 +0000

Hi

Customer refuse to return.
Wants to keep the same.

Regards,
Tejinder Singh.

From: Mohamed Shabaz Khan
Sent: Wednesday, November 03, 2021 12:04 PM
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Tejinder Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashwin Ravichandran <[email-masked]>
Subject: RE: Return approval 8236029374

Hi Apoorv/ Akshay,

Please proceed with the normal return/refund process.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 3, 2021 12:54 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return approval 8236029374

Proceed with Return

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 03, 2021 11:16 AM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Return approval 8236029374

Hi Ashwin,

Order Date: Feb 16, 2021
Order ID: 8236029374
Item# - 161008438 -- Jewel 2-seater Velvet Sofa

Customer had received the item on Feb 25 but have noticed recently that the cloth was fixed using stapler pins and now they are coming out (Attached image).

As per Tejinder, the team has visited, and the item is non repairable.

Please advise if we can return the item.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 2, 2021 7:21 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return approval 8236029374

External email sender, please take precaution.
Dear Shabaz,

Kindly look into the below issue, as per Tejinder, the team has visited and the item is non repairable. Attaching the response for reference. Kindly advise if this can be arranged to be collected as a return and refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 2:50:00 PM
Subject: Return approval 8236029374

Hi Team,

WWD DAMAGED ITEM

Problem Statement:  HC TEAM
Order Date: Feb 16, 2021
Order ID: 8236029374
Tracking ID: 15944498236029374
Item id : 61008438 - - Jewel 2-seater Velvet Sofa
Assistance Required: Damaged Item Received

Issue Description: The customer has received the item on Feb 25, but they have noticed recently that the cloth was fixed using stapler pins and now they are coming out.

Please find attached the images as shared by the customer and kindly advise what can be done

Regards,

Tawfik

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