Subject: Re: Drop Payment // On Validation Cancelled // 6362323050
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Sankar Thulasimani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Ashish Bumra <[email-masked]>
Date: Fri, 5 Nov 2021 22:15:25 -0700 (MST)

Dear Athar, 

Kindly advise if any update on the below. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Sankar Thulasimani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ashish Bumra" <[email-masked]> 
Sent: Thursday, November 4, 2021 5:22:01 PM 
Subject: RE: Drop Payment // On Validation Cancelled // 6362323050 

Hi [ mailto:[email-masked] | 
@Sankar Thulasimani ] Please check the below order we have received the payment from the customer as per the MSA refer to the below screenshot & as per the Payfort the payment status is dropped. 

Kindly confirm can I proceed with the manual refund or not ? 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

10/28/2021 	

11:19:09 	

160 	

0 	

0 	

156.46 	

3.54 	

3.08 	

0.46 	

10/28/2021 	

Purchase 	

484783******7745 	

603981 	

130108174908 	

20827504/2021-10-28 	

0 	

ARBS2I041473 

Payfort Screenshot FYR. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Manish Kumar <[email-masked]> 
Sent: Thursday, November 4, 2021 11:20 AM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Drop Payment // On Validation Cancelled // 6362323050 

External email sender, please take precaution. 

Hi Athar, 

Please check if there is any update on the below request so that the case can be closed. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 1, 2021 8:17:15 AM 
Subject: Re: Drop Payment // On Validation Cancelled // 6362323050 

Dear Athar, 

Please assist to check regarding the below drop payment case. The order is On validation cancelled and customer is reporting amount debited from their account. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 31, 2021 4:07:44 PM 
Subject: Drop Payment // On Validation Cancelled // 6362323050 

Hi Team, 

Order ID: 6362323050 

Auth Code: 078023 

Card Number: 4847831720277745 

Data: 28/10/2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: SAR 160 

Issue distribution: the order on ON_VALIDATION_CANCELLED as per customer the amount deducted from her account . 

Regards, 

Ebrahim Hageb 

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