Subject: Re: Refund Issue - 8222985822
From: Apoorv Joshi <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 4 Nov 2021 00:45:06 -0700 (MST)

Dear Reddy, 

Kindly advise if any update on the below and assist us to close this asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Reddy Prasad" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 2, 2021 4:48:03 PM 
Subject: RE: Refund Issue - 8222985822 

Dear Umesh 

Please inform team to refund the amount as credit card refund can’t be done > 6 months 

Please do the needful. 

Regards 

Reddy Prasad 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, November 2, 2021 1:05 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Mustafa Chakki <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Issue - 8222985822 

External email sender, please take precaution. 

Hi Shababe, 

Kindly assist to get any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 11:04:24 AM 
Subject: RE: Refund Issue - 8222985822 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

We have escalated with tech team to process the refund into customer’s credit card, however it’s more than 6 months orders, that’s why it got rejected and they suggest processing the refund manually. 

Below see the below mention customer’s bank account details and process the refund into customer’s account. 

NBK Express Account 2003244730 

Account Number 2003244730 

1BAN Number KW44NBOKO000000000002003244730 

Name: Komal Patel 

Current account 

Branch name: Jabriya 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 8:57 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8222985822 

External email sender, please take precaution. 

Hi Shababe, 

Can you please assist on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 7, 2021 12:03:20 PM 
Subject: Refund Issue - 8222985822 

Hi Mustafa, 

With reference to the order number: 8222985822 

Order placed on Dec 18, 2020 and the refund for returned items processed multiple times but rejected every time. The refund amount is KWD 99, this is a credit card refund. 

We raised the issue to tech via Jira for the rejection however, as per their response they are unable to initiate refunds for orders older than 6 months. 

Please assist to get the refund processed correctly or get it manually transferred to customer's account on the below mentioned bank details. 

Please advise us further on this. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 7, 2021 9:52:05 AM 
Subject: Refund manually 8222985822 

Hi Team, 

Order number: 8222985822 

NBK Express Account 2003244730 

Account Number 2003244730 

1BAN Number KW44NBOKO000000000002003244730 

Name: Komal Patel 

Current account 

Branch name: Jabriya 

Kindly refund process manually all bank details are shared above. 

Regards 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com