Subject: RE: [#3267581] - Conversation with Abu Abdullah
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Asif Mohdyusuf <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Nikhilesh Hardas <[email-masked]>
Date: Tue, 2 Nov 2021 06:54:59 +0000

Hi team,

As policy the broken item or part is not cover warranty, so resolve the ticket.

Thank you.

Hi @Shakeeb Arsalan<mailto:[email-masked]> please guide the team.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Tuesday, November 02, 2021 9:49 AM
To: Chamila JananathDasanayaka <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#3267581] - Conversation with Abu Abdullah

External email sender, please take precaution.
Please take a look at ticket #3267581<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3267581> raised by Abu Abdullah ([email-masked]<mailto:[email-masked]>).

​Hi Team.

The customer request maintenance items get cracks and damaged. We have informed the custoemr but he insist to send team to check it he believes that it is not misused issue.

​Invoice: 29037201433120200606
delivery date: 21-Jun-2020
CRM: 3270814

Please check and update.

Thanks&Regards.
The Support Team.

On Tue, 2 Nov at 10:41 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا عميلنا العزيز،

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

نحن نقدر صبرك.

أصدقائك ،
فريق الدعم

3267581:1125156
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