Subject: Re: Drop Payment - 7305506527
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, nooruddeen othiyil <[email-masked]>, Payment Gateway Team <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 1 Nov 2021 00:31:56 -0700 (MST)

Dear Ahmed, 

Kindly share the refund acknowledgement once the refund has been initiated. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 1, 2021 12:50:00 PM 
Subject: RE: Drop Payment - 7305506527 

Good day, 

Action will be taken. 

Note: Kindly note that the refund for the credit card takes 5 working days & for the debit card 10 working days. 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: 01 November, 2021 8:28 AM 
To: Nooruddeen Othiyil <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Mohammed Abdullah . Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Drop Payment - 7305506527 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Please process benefit refund of BD 26.64. 

Benefit payment details: 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 	

UDF4 	

UDF5 	

UDF6 	

UDF7 	

UDF8 	

UDF9 	

UDF10 	

UDF11 	

UDF12 	

UDF13 	

UDF14 	

UDF15 	

UCAF 	

Ticket No 	

Booking Id 	

Transaction Upadted Time 	

Process Type 	

Invoice Gen Mode 

4621 	

9/29/2021 20:26 	

'677950 	

'BENEFIT 	

'961253 	

1 - Purchase 	

'048 	

'26.64 	

'CAPTURED 	

'00 	

'7305506527 	

'202127218195541 	

'127258358250 	

'7 	

'109.161.166.111 	

'a914fb5b-bbeb-46df-962a-1953c5281e89 	

'BENEFIT 				

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

0 	

' 	

' 	

' 	

'HOSTED 	

' 

Regards, 

Mohmed Ghadiyali 

From: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 31, 2021 6:22 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah . Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 7305506527 

Please go ahead.. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 30, 2021 12:49 PM 
To: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah . Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 7305506527 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] 

Please approve benefit refund of BD 26.64. This is sales order cancelled on validation (see screenshot in trailing email) 

Benefit payment details: 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 	

UDF4 	

UDF5 	

UDF6 	

UDF7 	

UDF8 	

UDF9 	

UDF10 	

UDF11 	

UDF12 	

UDF13 	

UDF14 	

UDF15 	

UCAF 	

Ticket No 	

Booking Id 	

Transaction Upadted Time 	

Process Type 	

Invoice Gen Mode 

4621 	

9/29/2021 20:26 	

'677950 	

'BENEFIT 	

'961253 	

1 - Purchase 	

'048 	

'26.64 	

'CAPTURED 	

'00 	

'7305506527 	

'202127218195541 	

'127258358250 	

'7 	

'109.161.166.111 	

'a914fb5b-bbeb-46df-962a-1953c5281e89 	

'BENEFIT 				

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

0 	

' 	

' 	

' 	

'HOSTED 	

' 

Regards, 

Mohmed Ghadiyali 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 30, 2021 5:01 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah . Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 7305506527 

External email sender, please take precaution. 

Hi Mohmed, 

Kindly assist to check regarding the below drop payment for an on validation order. Screenshot of the on validation as below and bank statement attached as well. Payment Mode is BENEFIT. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Abdullah . Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 28, 2021 1:00:29 PM 
Subject: VALIDATION CANCEL 

With a reference to the order number : 7305506527 

amount deducted: BHD 26.64 

date of deduction: 9/29/21 9:24 PM 

registered email: [ mailto:[email-masked] | [email-masked] ] 

card number : 5274 3201 2816 7145 

bank statement - attach it 

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