Subject: RE: Drop Payment // On Validation Cancelled // 7306588938
From: Merchant Back Offices <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, nooruddeen othiyil <[email-masked]>, Payment Gateway Team <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "escalations dxbteam" <[email-masked]>, Naseem Juma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 31 Oct 2021 05:34:37 +0000

Dear,

Please find the below,

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Apoorv Joshi [mailto:[email-masked]]
Sent: 29 October, 2021 7:02 AM
To: Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>; nooruddeen othiyil <[email-masked]>; Payment Gateway Team <[email-masked]>; Bhisham Manwani, TCS <[email-masked]>; escalations dxbteam <[email-masked]>; Naseem Juma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Drop Payment // On Validation Cancelled // 7306588938

Dear Redha,

Kindly share the refund acknowledgement. Customer is reporting the refund is still not reflecting on their card.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 21, 2021 1:38:33 PM
Subject: RE: Drop Payment // On Validation Cancelled // 7306588938

Good day,

Action will be taken

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Wednesday, October 20, 2021 4:01 PM
To: Nooruddeen Othiyil; Merchant Back Offices; Payment Gateway Team
Cc: Bhisham Manwani (TCS); Escalations Dxbteam; Naseem Juma; Shakeeb Arsalan; Ebrahim; Manish Kumar; Jessie Caparas; Apoorv Joshi
Subject: RE: Drop Payment // On Validation Cancelled // 7306588938

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Please process benefit refund of BD 15.6

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1003

10/7/2021 17:39

'677950

'BENEFIT

'057862

1 - Purchase

'048

'15.6

'CAPTURED

'00

'7306588938

'202128008790350

'128018625589

'7

'109.161.176.251

'4c70262b-fe38-425c-b172-b7c5b4929cef

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 3:40 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // On Validation Cancelled // 7306588938

Please go ahead.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 9:09 AM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // On Validation Cancelled // 7306588938

Hi @Nooruddeen Othiyil<mailto:[email-masked]>,

Please approve refund of BD 15.6. Order is cancelled on validation (see screenshot attached)

Benefit payment details

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1003

10/7/2021 17:39

'677950

'BENEFIT

'057862

1 - Purchase

'048

'15.6

'CAPTURED

'00

'7306588938

'202128008790350

'128018625589

'7

'109.161.176.251

'4c70262b-fe38-425c-b172-b7c5b4929cef

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 9:01 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7306588938

External email sender, please take precaution.
Hi Mohmed,

PFA requested screenshot. Kindly assist to get this processed asap.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 3:44:04 PM
Subject: RE: Drop Payment // On Validation Cancelled // 7306588938

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]>

Please provide on validation cancelled order screenshot

Regards,

Mohmed Ghadiyali

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 11:25 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7306588938

Dear Naseem,

Please find below benefit pay details.

Sales not made and Order is Validation cancelled, credit balance will be 0. Please Proceed.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1003

10/7/2021 17:39

'677950

'BENEFIT

'057862

1 - Purchase

'048

'15.6

'CAPTURED

'00

'7306588938

'202128008790350

'128018625589

'7

'109.161.176.251

'4c70262b-fe38-425c-b172-b7c5b4929cef

'BENEFIT

Refund Amount 15.60 BHD

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 8:19 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7306588938

External email sender, please take precaution.
Hi Team,

Please assist in the below for drop payment case. Payment mode is BENEFIT.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 15, 2021 7:21:47 PM
Subject: Drop Payment // On Validation Cancelled // 7306588938

Hi Team,

Order ID: 7306588938
Auth ID: 021287
Transaction ID: 057862
Card Number: 5224393046098644
Transaction date: 10/7/21
Transaction amount: BHD15.6
Email: [email-masked]<mailto:[email-masked]>

Issue distribution: the order on ON_VALIDATION_CANCELLED as per customer the amount deducted from her account .

Kindly check and do the needful

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5805b0244d28461fcdff08d993c6afae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703303818476856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WDQuKmZiFLEk8629wskTZbRpOw49hIM28j6DWwMMEsU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>