Subject: RE: CEO Complaint Threat/Contact Request - 9509825147
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Sat, 30 Oct 2021 07:14:29 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Raise it to Shipa courier to expedite the delivery.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 30, 2021 10:58 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>
Subject: CEO Complaint Threat/Contact Request - 9509825147
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9509825147.

Order placed on Oct 27, 2021 and customer saw the message on website saying "receive this order by Oct 28, 2021" when placing the order. We have told the customer that the orders can take up to 2-3 working days to be delivered however, the customer is saying that she does not want the item now and that we are deceiving the customers by posting that message on website. Customer is also saying that she has complained to CEO. Attaching the example screenshot of what she meant by shown on website.

Kindly assist regarding the issue and arrange contact for this customer on +971555398589.

Please assist on this on priority. Thank you for your help!

Regards,
Apoorv
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