Subject: Re: Double deduction - 6360015535
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 27 Oct 2021 20:32:04 -0700 (MST)

Dear Athar, 

As per below screenshot we can see three refund transaction - 43.84, 52, 45. Could you please confirm if you meant these three transactions and if they are concerning the drop payment amount we have received. Appreciate your assistance here. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 27, 2021 6:26:51 PM 
Subject: RE: Double deduction - 6360015535 

HI Faraz, 

Please check the attached email. 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] Please check with the customer & confirm us whether he received the partial refund from our side or not to process the remaining partial amount. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Faraz Lohani <[email-masked]> 
Sent: Wednesday, October 27, 2021 3:35 PM 
To: Malik Ismail [ mailto:[email-masked] | [email-masked] ] ; Manish Kumar [ mailto:[email-masked] | [email-masked] ] ; Mohammed Athar (TCS) <[email-masked]> 
Cc: Mohammed Athar (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Double deduction - 6360015535 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Please update if the refund is done already. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 26, 2021 2:17 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Double deduction - 6360015535 

Hi Athar, 

Please process refund for below order. 

6360015511 

Authorization Code 099380 

Card Number 440533******9669 

Date 17-10-2021 

Amount SAR 98 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 26, 2021 1:12 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction - 6360015535 

External email sender, please take precaution. 

Hi Team, 

Please assist us in getting an update on the below. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 2:19:43 PM 
Subject: Re: Double deduction - 6360015535 

Dear Athar, 

Kindly assist to check regarding the order: 6360015535. Customer is reporting double deduction for the same order. One amount is already refunded. One is not. 

Please check with the below details and advise. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 2:13:23 PM 
Subject: Double deduction - 3243828 

Hi Team, 

Order ID: 6360015535 

The customer is telling that SAR 98.00 has been deducted twice from his account. He has shared the bank statement with us confirming the same. 

Kindly find the attached and assist. 

​a. Amount deducted-- 98 Sar 

b. Date of deduction - - - 17th October, 2021 

c. email address - - - [ mailto:[email-masked] | [email-masked] ] 

d. authorization code/card number --- 4405338578519669 / 305361 

e. Bank statement showing the deduction--- attached 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Double deduction - 6360015535
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 27 Oct 2021 09:39:01 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> We have received the payment twice and once refund already done & again partial refund is also done.Refer to the below screenshot FYI.

Terminal ID

Terminal Name

Account Number

Payment Type

Transaction Date

Transaction Time

Value of Sales

Cash Back

Cashback_Amount

Net Amount

Service Fee

Fee Without VAT

VAT Amount

Posting Date

Transaction Type

Card Number

Authorization Code

Transaction Reference No

Reconciliation Reference ID

Merchant Reconciliation Number

Full Terminal Number

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/17/2021

13:52:23

89.84

0

0

87.34

2.5

2.17

0.33

10/17/2021

Purchase

440533******9669

35485

1.2901E+11

20507451/2021-10-17

0

ARBS2I041473

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/17/2021

7:09:49

98

0

0

95.39

2.61

2.27

0.34

10/17/2021

Purchase

440533******9669

99380

129004305361

20507451/2021-10-17

0

ARBS2I041473

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/17/2021

6:36:03

-43.84

0

0

-42.69

1.15

1

0.15

10/17/2021

Refund

440533******9669

10395

1.29003E+11

20507451/2021-10-17

0

ARBS2I041473

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/17/2021

7:17:54

-52

0

0

-50.85

1.15

1

0.15

10/17/2021

Refund

440533******9669

697

1.29004E+11

20507451/2021-10-17

0

ARBS2I041473

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/17/2021

7:11:54

98

0

0

95.39

2.61

2.27

0.34

10/17/2021

Purchase

440533******9669

22232

129004292604

20507451/2021-10-17

0

ARBS2I041473

ARBS2I041473

LANDMARK

504000010006080000000

MADA

10/16/2021

21:33:35

80.1

0

0

77.75

2.35

2.04

0.31

10/17/2021

Purchase

440533******9669

26458

1.28918E+11

20507451/2021-10-17

0

ARBS2I041473

ARBS2I051473

LANDMARK

504000010006080000000

MADA

10/17/2021

7:23:32

-46

0

0

-44.85

1.15

1

0.15

10/17/2021

Refund

440533******9669

52446

1.29004E+11

20507579/2021-10-17

0

ARBS2I051473

Thanks & Regards,

Athar Mohammed,

Finance Executive-Ecom

Extn 3183

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 24, 2021 11:50 AM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Double deduction - 6360015535

External email sender, please take precaution.

Dear Athar,

Kindly assist to check regarding the order: 6360015535. Customer is reporting double deduction for the same order. One amount is already refunded. One is not.

Please check with the below details and advise.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 2:13:23 PM
Subject: Double deduction - 3243828

Hi Team,

Order ID: 6360015535

The customer is telling that SAR 98.00 has been deducted twice from his account. He has shared the bank statement with us confirming the same.

Kindly find the attached and assist.

​a. Amount deducted--   98 Sar

b. Date of deduction - - -   17th October, 2021

c. email address  - - -       [email-masked]<mailto:[email-masked]>

d. authorization code/card number  --- 4405338578519669 / 305361

e. Bank statement showing the deduction--- attached

Regards,

Nikhil.