Subject: Re: Shipa contact list
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: syed ataullah <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Ismail Aboukhater <[email-masked]>
Date: Wed, 27 Oct 2021 05:38:31 -0700 (MST)

Hi Hamza, 

Matrix has been updated, 

Thanks & Regards 
Shakeeb 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Ismail Aboukhater" <[email-masked]> 
Sent: Wednesday, October 27, 2021 5:16:55 PM 
Subject: FW: Shipa contact list 

Dear All, 

Please exclude this email ( [ mailto:[email-masked] | [email-masked] ] ) from email requests and follow up below escalation matrix. 

*please inform all agent. 

	

Courier 	

Name 	

Level 	

Details 

Shipa 	

Jamal 	

Level 1 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

Abdulkareem 	

Level 2 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

AM Head 	

Level 3 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Karim Asklany <[email-masked]> 
Sent: Wednesday, October 27, 2021 2:42 PM 
To: HB.CCCKSA <[email-masked]>; KSA.CCCSTAFF <[email-masked]>; Momen Elmassry <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]> 
Subject: Shipa contact list 
Importance: High 

Dear All, 

Please exclude this email ( [ mailto:[email-masked] | [email-masked] ] ) from email requests and follow up below escalation matrix. 

*please inform all agent. 

	

Courier 	

Name 	

Level 	

Details 

Shipa 	

Jamal 	

Level 1 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

Abdulkareem 	

Level 2 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

AM Head 	

Level 3 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Jamal Sabbah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 27, 2021 2:10 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#3266787] - 6359687735 #Late collection 

External email sender, please take precaution. 

Dear [ mailto:[email-masked] | @Karim Asklany ] , 

Please advise the CS team to exclude this email ( [ mailto:[email-masked] | [email-masked] ] ) from their further email requests. 

Br. 

On Wed, Oct 27, 2021 at 3:08 PM Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3266787&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395155838%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4R8M39%2FUesU0Gn5fcvajgKFP9e5c%2Fd4r8XW3WpJ5Q6g%3D&reserved=0 | #3266787 ] raised by safa al mahsnah ( [ mailto:[email-masked] | [email-masked] ] ). 

RVP still not picked, please arrange ASAP.- SD003295294 

Best Regards, 
Rozan abdelraziq 

BQ_BEGIN

On Mon, 25 Oct at 3:10 PM , Shipa Delivery Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear team, 

Thank you for reaching out to Shipa Support. 

Well noted, we will proceed with the collection accordingly. 

If you require further action or assist, feel free to reply back to this email! 

Best Regards 

Dania Al-Qadi 
Customer Care 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395165788%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XhDoW7u6Pie3aQYsMSXqECPScXIzPfkANkesk%2BSY0JM%3D&reserved=0 ] 
M: 800 SHIPA 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395175759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JcT8wC1v7TP1781%2FlOWbFmHl5C1%2FOr4piENctA8bTPk%3D&reserved=0 | www.shipa.com ] 

BQ_BEGIN

From: CST000000006 Shipa Customer < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 25/10/2021 12:08 PM GMT+03:00 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#3266787] - 6359687735 #Late collection 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3266787&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395175759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gq77pfcYKnm8cGzORg7wvzscwBotNlcTzQClHIiLgEk%3D&reserved=0 | #3266787 ] raised by safa al mahsnah ( [ mailto:[email-masked] | [email-masked] ] ). 

BQ_BEGIN

On Mon, 25 Oct at 1:06 PM , safa al mahsnah < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

As per the tracking ID (SD003295294 ) the items has not been collected. 

Kindly contact the customer on the following phone number ( 0550683052 ) to arrange an urgent collection. 

Order number:6359687735 

Best Regards, 

BQ_END

BQ_END

3266787:1125156 

BQ_END

-- 

Jamal Sabbah 
Customer Service 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395185709%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gIypcxWPPWHPEdsQspAUk2FS%2FZNQwE5IMGwt%2Bl86uIA%3D&reserved=0 ] 
M: +962796227351 
O: 80074472 
[ mailto:[email-masked] | [email-masked] ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Caf9c5ebc60c14c0b1a0108d9993ecb7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709317395195664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jCSVZZTmkV5V3UUd1qkXD%2B6ASidJrJOwPGOd%2Ft0TiHk%3D&reserved=0 | shipa.com/delivery ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com