Subject: Undeliverable: Re: [#3274367] - Order No.6242026486
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 27 Oct 2021 08:33:49 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   10/27/2021 8:33:41 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3274367] - Order No.6242026486

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM5PR0901MB1636.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       10/27/2021
8:33:41 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       10/27/2021
8:33:41 AM      mail.lsmindia.com       localhost       ESMTP   *
3       10/27/2021
8:33:42 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       10/27/2021
8:33:42 AM      mail.lsmindia.com       localhost       ESMTP   *
5       10/27/2021
8:33:43 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       10/27/2021
8:33:45 AM      mail.lsmindia.com       DB5EUR03FT017.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       10/27/2021
8:33:46 AM      DB5EUR03FT017.eop-EUR03.prod.protection.outlook.com     DU2PR04CA0253.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       10/27/2021
8:33:46 AM      DU2PR04CA0253.eurprd04.prod.outlook.com AM5PR0901MB1636.eurprd09.prod.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 27 Oct 2021 01:33:41 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Thikra Alhazazi <[email-masked]>
CC: Ismail Aboukhater <[email-masked]>,
        syed ataullah <[email-masked]>,
        Saurabh Dadu <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hasan Razakhan <[email-masked]>,
        Feederwarehouse Hail <[email-masked]>,
        Mohammed Basheeruddin <[email-masked]>,
        Landmark Group <[email-masked]>
Subject: Re: [#3274367] - Order No.6242026486
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(66574015)(8676002)(44832011)(107886003)(5660300002)(166002)(83380400001)(356005)(26005)(45080400002)(81166007)(86362001)(75640400001)(336012)(4006050)(7696005)(2616005)(956004)(6862004)(6266002)(54906003)(30864003)(450100002)(1096003)(33964004)(426003)(53546011)(36756003)(15974865002)(4326008)(54256004)(72826004)(579004)(559001);DIR:INB;

Subject: Re: [#3274367] - Order No.6242026486
From: Shakeeb Arsalan <[email-masked]>
To: Thikra Alhazazi <[email-masked]>
Cc: Ismail Aboukhater <[email-masked]>, syed ataullah <[email-masked]>, Saurabh Dadu <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hasan Razakhan <[email-masked]>, Feederwarehouse Hail <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Landmark Group <[email-masked]>
Date: Wed, 27 Oct 2021 01:33:41 -0700 (MST)

External email sender, please take precaution.

Hi Thikra,

Thanks for the feedback, The same has been shared with the Agent.

Will make sure he will not do the same again.

Regards
Shakeeb

________________________________
From: "Thikra Alhazazi" <[email-masked]>
To: "Ismail Aboukhater" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]>
Cc: "Saurabh Dadu" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Feederwarehouse Hail" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "Landmark Group" <[email-masked]>
Sent: Wednesday, October 27, 2021 1:20:12 PM
Subject: RE: [#3274367] - Order No.6242026486

Hi @Shakeeb Arsalan<mailto:[email-masked]>/@[email-masked]<mailto:[email-masked]>

Can you explain to me how the team still does not understand the process?

He raised a complaint on CRM the order was delivered before one year, as you know the process, he must raise maintenance request.

Agent name : 500125  Malek Al Hosan

From: Ismail Aboukhater <[email-masked]>
Sent: Wednesday, October 27, 2021 10:29 AM
To: Thikra Alhazazi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Feederwarehouse Hail <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Landmark Group <[email-masked]>
Subject: RE: [#3274367] - crm

Hi @Thikra Alhazazi<mailto:[email-masked]>

Please do the needful

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233709377%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nSxsb4aln00X90lo9E1MM7bweyMwWTx4hnbOQ2A4Ak4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233719378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QFs65ULSiMyZzbNSzwkNdie0TKa%2B9pj2lFuqa0yDu9w%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 27, 2021 9:45 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Hail <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3274367] - crm

External email sender, please take precaution.
Please take a look at ticket #3274367<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3274367&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233719378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=76Kz8mbAKw7O28ocuuKNkEbnkCgKgidt23t0kBpEY64%3D&reserved=0> raised by Faisal ([email-masked]<mailto:[email-masked]>).

Hi Team.

Request your kind approval to send the team for inspection as the order was palced 1 year ago.

162751285 Diamond 5-Piece King Bedroom Set is getting disassembled. request refixing. drawers front part is fallen. pic attached

Order: 6242026486
CRM: 3255431

Thanks&Regards.
The Support Team.

On Tue, 26 Oct at 10:51 PM , Faisal <[email-masked]<mailto:[email-masked]>> wrote:
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_7hd4pr4f8j_57c9deee0be80f015fdfcf2722056429915e924608]
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_3aek58p32f_f354357ca506c755617ae551fca11d3673eb7efd95]
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_smkbka46fl_59c11ff8286e5eb9bc8a1dbea6028318e6f01de82d]
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_8qk46un4cl_25e98987cbe1cbb86d3295ea502bcf225329d4cadf]
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
1
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
5
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
* File attached - 112647bca25d44a42d4e007d.mp4 *
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
2
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
6242026486
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
10:43 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
مساء الخير معك سماح ويسرني أن أساعدك اليوم
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
مساء النور
10:44 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
يوجد تفكك بالغرفه
10:44 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
هل يمكنك مشاركتنا بصورة للمنتج التالف؟
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_1eblmpsdir_3d64e04e8559f20cc02e4d9a9de477e554244cd082]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_94bvqfk44c_f9184ba6fbb4dc2c662c2e5c64ea30c04a2c517268]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_f32slj1tsf_91047e6a817a958807f69fd13b16b92cfc4e4e853c]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_3co5itb9d9_c591a62eebbc62bb03c4ec238e77aeb299364cce70]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
* File attached - 44bc4098b38dcea8c6dd94af.mp4 *
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_goeq9ipg9f_2a5278c6af0cfe79efd35b1c312b2691e873ee94c7]
10:47 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
سأقوم برفع شكوى لك للفريق المعني وسيتم التواصل معك قريباً لحل الأمر
10:48 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
يرجى مشاركتنا ببريدك الالكتروني ورقم الهاتف
10:48 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
0569262646
10:48 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[email-masked]<mailto:[email-masked]>
10:49 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
سيتم التواصل معك بين 3 -5 ايام عمل
10:49 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
هل لديك استفسار أخر؟
10:49 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
الله يعطيك العافية 
10:50 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
كان من دواعي سروري مساعدتكم.
10:50 PM, 26th Oct
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