Subject: RE: [#3274367] - Order No.6242026486
From: Thikra Alhazazi <[email-masked]>
To: Ismail Aboukhater <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Feederwarehouse Hail <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Landmark Group <[email-masked]>
Date: Wed, 27 Oct 2021 07:50:12 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>/@[email-masked]<mailto:[email-masked]>

Can you explain to me how the team still does not understand the process?

He raised a complaint on CRM the order was delivered before one year, as you know the process, he must raise maintenance request.

Agent name : 500125  Malek Al Hosan

From: Ismail Aboukhater <[email-masked]>
Sent: Wednesday, October 27, 2021 10:29 AM
To: Thikra Alhazazi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Feederwarehouse Hail <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Landmark Group <[email-masked]>
Subject: RE: [#3274367] - crm

Hi @Thikra Alhazazi<mailto:[email-masked]>

Please do the needful

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233709377%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nSxsb4aln00X90lo9E1MM7bweyMwWTx4hnbOQ2A4Ak4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233719378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QFs65ULSiMyZzbNSzwkNdie0TKa%2B9pj2lFuqa0yDu9w%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 27, 2021 9:45 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Hail <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3274367] - crm

External email sender, please take precaution.
Please take a look at ticket #3274367<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3274367&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233719378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=76Kz8mbAKw7O28ocuuKNkEbnkCgKgidt23t0kBpEY64%3D&reserved=0> raised by Faisal ([email-masked]<mailto:[email-masked]>).

Hi Team.

Request your kind approval to send the team for inspection as the order was palced 1 year ago.

162751285 Diamond 5-Piece King Bedroom Set is getting disassembled. request refixing. drawers front part is fallen. pic attached

Order: 6242026486
CRM: 3255431

Thanks&Regards.
The Support Team.

On Tue, 26 Oct at 10:51 PM , Faisal <[email-masked]<mailto:[email-masked]>> wrote:
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_7hd4pr4f8j_57c9deee0be80f015fdfcf2722056429915e924608]
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_3aek58p32f_f354357ca506c755617ae551fca11d3673eb7efd95]
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_smkbka46fl_59c11ff8286e5eb9bc8a1dbea6028318e6f01de82d]
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_8qk46un4cl_25e98987cbe1cbb86d3295ea502bcf225329d4cadf]
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
10:42 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
10:42 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
1
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
5
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
* File attached - 112647bca25d44a42d4e007d.mp4 *
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
2
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
6242026486
10:43 PM, 26th Oct
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
10:43 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
مساء الخير معك سماح ويسرني أن أساعدك اليوم
10:43 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
مساء النور
10:44 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
يوجد تفكك بالغرفه
10:44 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
هل يمكنك مشاركتنا بصورة للمنتج التالف؟
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_1eblmpsdir_3d64e04e8559f20cc02e4d9a9de477e554244cd082]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_94bvqfk44c_f9184ba6fbb4dc2c662c2e5c64ea30c04a2c517268]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_f32slj1tsf_91047e6a817a958807f69fd13b16b92cfc4e4e853c]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_3co5itb9d9_c591a62eebbc62bb03c4ec238e77aeb299364cce70]
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
* File attached - 44bc4098b38dcea8c6dd94af.mp4 *
10:47 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_bee1e1d37cd35feb81c7942ec5bc99d4991c732a4fc525e4386bd3998c3158e7/img_goeq9ipg9f_2a5278c6af0cfe79efd35b1c312b2691e873ee94c7]
10:47 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
سأقوم برفع شكوى لك للفريق المعني وسيتم التواصل معك قريباً لحل الأمر
10:48 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
يرجى مشاركتنا ببريدك الالكتروني ورقم الهاتف
10:48 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
0569262646
10:48 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
[email-masked]<mailto:[email-masked]>
10:49 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
سيتم التواصل معك بين 3 -5 ايام عمل
10:49 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
هل لديك استفسار أخر؟
10:49 PM, 26th Oct
Faisal
[https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png]
الله يعطيك العافية 🌹
10:50 PM, 26th Oct
samah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
كان من دواعي سروري مساعدتكم.
10:50 PM, 26th Oct
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F542489229994008&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C506ebd9293a24b45c78a08d9991b66ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637709165233729366%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s7sSK7Ndfs7ipx3TLL5z5Xy0uoZm87JQOL2VcX%2Bl%2BmI%3D&reserved=0>

3274367:1125156
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