Subject: Re: Refund approval #6359701006
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 26 Oct 2021 23:45:39 -0700 (MST)

Hi Team, 

Please assist regarding the below. 

Regards 
Shakeeb 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, October 27, 2021 10:42:57 AM 
Subject: Refund approval #6359701006 

Hi Team, 

Ticket no (3241386). 

Problem Statement Refund approval 
Order Date : 15/10/2021 
Order ID: 6359701006 
Tracking ID: Z5311589 
Total value: SAR 121.17 
Concept: MAX KSA 

Issue Description: The customer contacted us informing that she didn't receive the items (163370235 - - Textured Throw with Fringes - 152x127 cms) , (163388046 - - Hexagonal Marble Print Serving Tray) , (160917208 - - Heavy Duty AAA Battery - 30 Pieces) with the rest of the order, We have escalated the issue to the warehouse team to check and confirm if the items has been shipped or not under the child ticket number (3243112)and they informed us that all the items has been shipped from their side,so we checked back with the courier team to check if all the items has been delivered and they confirmed the delivery of all the AWB shipment. 

Case History: The customer has reached out to us on 18/10/2021 asking for her missing items. 

Customer's history : The customer is with us since 06/01/2020 and she got 5 complete orders with a total share value of (1,692.45 SAR). 

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Ahmed Omer