Subject: RE: Refund Approval 6482019339
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Wed, 27 Oct 2021 05:09:37 +0000

@Faraz Lohani<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 26, 2021 3:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: Re: Refund Approval 6482019339

External email sender, please take precaution.
Hi Team,

PFB account details shared by the customer and refund the following amount: SAR 319

Account Holder : Mohammed Ibrahim Ali Elsheikhi
Account number : 1511531039940
IBAN : SA6120000001511531039940
Branch Industrial City Jeddah - Riyad Bank

Regards
Shakeeb
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 22, 2021 2:31:49 PM
Subject: Re: Refund Approval  6482019339

Hi Jessie,

PFA Jira response for the below case. We raise the Jira to get the RMA processed as it is an old RMA.
https://landmark.atlassian.net/browse/REL-147779

Please assist to close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 6:41:00 PM
Subject: RE: Refund Approval  6482019339

Approved

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbee15763c1b840be0c4208d998726bb9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708439469067109%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W3Mw51rsr%2F%2F5XLVhB2lpQ5Hm8Yu6uSyNkH2s%2FaA4XWI%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 4:25 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval 6482019339

Hi @Ritesh Sharma<mailto:[email-masked]>,

Please approve a manual refund for SAR 319 as customer claims he returned the items already and refund is pending since 2020.

Customer has 5 completed orders with us.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Monday, October 11, 2021 11:44 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval 6482019339

@Shakeeb Arsalan<mailto:[email-masked]>,

Updated on the ticket.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 6:55 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval 6482019339

External email sender, please take precaution.
Hi Team,

Can you please assist regarding the issue below.

Regards
Shakeeb

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 3:22:26 AM
Subject: RMA canceled

Hi Team,

Problem Statement: Refund approval
Order Created: Apr 15, 2020
Order ID:6482019339
Tracking ID:45944135591
RMA: 23609018
Amount: 319 SAR
Concept: Shoemart

With reference to order number 6482019339 which placed on Apr 15, 2020,customer is complain that he already returned the items (162054082, 162138859, 162180479, 161256538 ) and till now the refund not processed.
As hybris showing showing that the return request Cancelled due to new regulations.

As per the WH nothing was received from the courier, and when we escalated the case to the courier we got no reply on the issue.

Kindly check and assist us. Thank you for your help!

Regards,
M.Murshed

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com