Subject: Re: Cherry & Ithra Al Muhtawa - Invoice
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Saurabh Dadu <[email-masked]>, Anand Raju <[email-masked]>, Niyaz Ahamed <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 26 Oct 2021 01:15:08 -0700 (MST)

Hi Ismail, 

PFB online roster we have for KSA agents for your reference. 

https://docs.google.com/spreadsheets/d/1OyBtvvU-pkJe0aaI1_FoKDG7qvnhZMnJbE1-Zq5iduY/edit#gid=1163203837 

Regards 
Shakeeb 

From: "Ismail Aboukhater" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "Anand Raju" <[email-masked]>, "Niyaz Ahamed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Yahia Taha" <[email-masked]> 
Sent: Monday, October 25, 2021 9:03:15 PM 
Subject: RE: Cherry & Ithra Al Muhtawa - Invoice 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

    * Please share Attendance daily basis ( log in & out). 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Saurabh Dadu <[email-masked]> 
Sent: Sunday, October 24, 2021 4:13 PM 
To: Ismail Aboukhater <[email-masked]> 
Cc: Anand Raju <[email-masked]>; Niyaz Ahamed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Yahia Taha <[email-masked]> 
Subject: Re: Cherry & Ithra Al Muhtawa - Invoice 

External email sender, please take precaution. 

Dear Ismail, 

Please see the attached Hourly tracker for Homebox KSA - Agents at Ithraa. 

The total billable agents we have there for the month of August is 5.46 and 8.8 for the month of September. 

Our total expected headcount to cover for 24x7 schedule is 12 which includes floor supports and supervisors. 

I request you to kindly process the payment for the supplier as its already overdue (The services were delivered in Aug, Invoice sent 1st week of September). The supplier was expecting payment in the last week of September, and we are past due by almost 1 month. The supplier is getting very uncomfortable right now. 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 24 October 2021 5:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cherry & Ithra Al Muhtawa - Invoice 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Please share the 

    * Attendance daily basis ( log in & out). 
    * Contract agreement- (policy of leave and attendance timing) 
    * Work details for (HB KSA INDIA & HB KSA ITHRAA) . 
    * Update how many days required for training new agent 
    * Agency deployment Approval 

	

Number of Agents 		

	

HB KSA - INDIA 	

HB KSA - ITHRAA 	

Remarks 

Jun-21 	

9 	

0 	

0 

Jul-21 	

8 	

0 	

0 

Aug-21 	

8 	

9 	

agents are very high is there any approval from home box for this numbers ? 

Sep-21 	

7 	

9 	

agents are very high is there any approval from home box for this numbers? 

Oct-21 	

2 	

7 	

7 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877664959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pBskQvkayrmOTjbhuZ2O3%2BZ5TMRYog58a0G6kBsXPqU%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877674915%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0XBQMN7lAFEGLC94pxtCbCUgnvKmAT1Hc6ykmueRR8c%3D&reserved=0 | www.landmarkgroup.com ] 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 23, 2021 9:58 AM 
To: Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Cherry & Ithra Al Muhtawa - Invoice 

External email sender, please take precaution. 

Dear Ismail, 

Please see the attached information for Resources in HB KSA Customer Service. The number of resources you see below are actual physical people, who could have joined/left the team during the month. The actual number of resources billed are much less. 

Number of Agents 

HB KSA - INDIA 	

HB KSA - ITHRAA 

June 2021 	

9 	

0 

July 2021 	

8 	

0 

Aug 2021 	

8 	

9 

Sep 2021 	

7 	

9 

Oct 2021 	

2 	

7 

Volumes 

Emails 	

Whatsapp 

June 2021 	

4048 	

174 

July 2021 	

1656 	

7051 

Aug 2021 	

1075 	

9179 

Sep 2021 	

761 	

10428 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 23 October 2021 11:43 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cherry & Ithra Al Muhtawa - Invoice 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Kindly share the details 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877674915%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZCnmIem3KqFPPC8DFSMB9s48vMwTD5FTdQvSWNUYskE%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877684869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ARlVZ%2BeyLiCHrrWP7Yf2MdtAjsSG3VzNcI1IBUzKUfs%3D&reserved=0 | www.landmarkgroup.com ] 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 5:47 PM 
To: Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cherry & Ithra Al Muhtawa - Invoice 

[ mailto:[email-masked] | @Ismail Aboukhater ] please be in touch with Saurabh he will support you. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877684869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gK17ZMjcuYPxf7BF3eEZaIwDuCRnkJlBYWQ13x9dlwc%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877694827%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yqb%2B7bQzgI9B1Pz2iRiz2CWSQuyCRs%2F9QpCF2vBBfB0%3D&reserved=0 | www.landmarkgroup.com ] 

From: Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 5:11 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cherry & Ithra Al Muhtawa - Invoice 

HI MR [ mailto:[email-masked] | 
@Yahia Taha ] 

Kindly support and update me from where must get the data and to who I can communicate . 

Ithra almuhtawa company 

Contract 

Duty hours 

Weekly duty hours 

How many agent 

SPOC 

Cherry Company 

Contract 

Duty hours 

Weekly duty hours 

How many agent 

SPOC 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877694827%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kmEh3Z9OBADx7i8fqJGB3qKLGQL4YFw9q8wEcIXijDk%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877704783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=36kBtsvTIjbv6PKNu2X0rNcRowSQq%2BkjuIPbljspPrI%3D&reserved=0 | www.landmarkgroup.com ] 

From: Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 4:23 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Raju < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Cherry & Ithra Al Muhtawa - Invoice 

Dear Ismail, 

Please find attached invoices, Please validate & confirm the usage. 

Thanks 

Niyaz Ahamed 

MIS Analyst - KSA 

Phone: +966 591736801 Tel: +96611 2793184 Ext: 3624 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877704783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y60PoOW%2BftfqZs2JbAq%2BDNSq%2FNBi%2BWPERwVptQBdFOU%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7Cbfd60becfe5e47db1a8708d996effb85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706779877704783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=36kBtsvTIjbv6PKNu2X0rNcRowSQq%2BkjuIPbljspPrI%3D&reserved=0 | www.landmarkgroup.com ] 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com