Subject: RE: New comment - [#3248391] inbound call -6350283706
From: Harun Rashid <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Centrepoint <[email-masked]>, Ali Mkhaimer <[email-masked]>, Ankkur Gupta <[email-masked]>, Bsj Nf <[email-masked]>, ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Navaz Nt <[email-masked]>, Punya Ghimire <[email-masked]>, Rawan Barghouth <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shambhu Paswan <[email-masked]>
Date: Thu, 21 Oct 2021 03:25:50 +0000

Hi team
Thanks for kind your quick response and already we has received customer new contact and as on today our delivery team arrange for the delivery at Yanbu area.

Best Regards,
Harun
Supervisor
Babyshop GDMS Operation
Jeddah-2113
Mob-0571180621

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 21, 2021 5:46 AM
To: Akshay Berry <[email-masked]>
Cc: Centrepoint <[email-masked]>; Ali Mkhaimer <[email-masked]>; Ankkur Gupta <[email-masked]>; Bsj Nf <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harun Rashid <[email-masked]>; Manish Kumar <[email-masked]>; Navaz Nt <[email-masked]>; Punya Ghimire <[email-masked]>; Rawan Barghouth <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shambhu Paswan <[email-masked]>
Subject: Re: New comment - [#3248391] inbound call -6350283706

External email sender, please take precaution.
Hi Akshay,

Customer has been contacted under 3248406 from our end. Customer has shared the following contact number: 0559697365 and he has mentioned that he already received contact from courier and he refused the shipment already. He is waiting for the refund and do not want the products.

Kindly do the needful so customer can receive the refund and we can close the case asap.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Centrepoint" <[email-masked]>
To: "Akshay Berry" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "ankkur gupta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bsj nf" <[email-masked]>, "ccbackoffice" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "harun rashid" <[email-masked]>, "Manish Kumar" <[email-masked]>, "navaz nt" <[email-masked]>, "punya ghimire" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shambhu Paswan" <[email-masked]>
Sent: Wednesday, October 20, 2021 7:50:52 PM
Subject: New comment - [#3248391] inbound call -6350283706

There is a new comment in the ticket submitted by شروق to HelpCPAE

Comment added by : Akshay Berry

Comment Content:
@Manish Kumar<mailto:[email-masked]>,

I don’t see any email sent to customer under ticket# 3248406

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]>
Sent: Wednesday, October 20, 2021 6:12 PM
To: Akshay Berry <[email-masked]>
Cc: Harun Rashid <[email-masked]>; Centrepoint <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Bsj Nf <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Navaz Nt <[email-masked]>; Shambhu Paswan <[email-masked]>; Punya Ghimire <[email-masked]>; Ankkur Gupta <[email-masked]>; Babyshop <[email-masked]>
Subject: Re: [#3248391] - inbound call -6350283706

External email sender, please take precaution.
Hi Akshay,

We have asked the customer to share his alternate contact number and will update once get the details from the customer.

Thank you for your consideration.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Harun Rashid" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Bsj Nf" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, "Navaz Nt" <[email-masked]<mailto:[email-masked]>>, "Shambhu Paswan" <[email-masked]<mailto:[email-masked]>>, "Punya Ghimire" <[email-masked]<mailto:[email-masked]>>, "Ankkur Gupta" <[email-masked]<mailto:[email-masked]>>, "Babyshop" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 7:20:11 PM
Subject: RE: [#3248391] - inbound call -6350283706

@Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Could you please ask customer for an alternate number for the delivery under ticket# 3248406

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 5:46 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

Hi @Akshay Berry<mailto:[email-masked]>
At last now she received call o same number but she strictly confirm not her order mobile number wrong. Kindly advise.

0555969736-Wrong number

Best Regards,
Harun
Supervisor
Babyshop GDMS Operation
Jeddah-2113
Mob-0571180621

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 4:39 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

@Harun Rashid<mailto:[email-masked]>,

Customer contacting us from the same number.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 5:30 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

Hi @Akshay Berry<mailto:[email-masked]>
Thanks for kind your update. But below number is wrong kindly send the customer another contact.

0555969736-Wrong number

Best Regards,
Harun
Supervisor
Babyshop GDMS Operation
Jeddah-2113
Mob-0571180621

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 4:25 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

@Harun Rashid<mailto:[email-masked]>,

0555969736

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 5:19 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

Hi Team
Kindly update the customer correct contact. Otherwise delivery pending.

Best Regards,
Harun
Supervisor
Babyshop GDMS Operation
Jeddah-2113
Mob-0571180621

From: Harun Rashid
Sent: Wednesday, October 20, 2021 11:11 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shambhu Paswan <[email-masked]<mailto:[email-masked]>>; Punya Ghimire <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3248391] - inbound call -6350283706

Hi @Centrepoint<mailto:[email-masked]>
Please check the below order status order placed on 23-Sep-21 but same day customer responded wrong number but tomorrow 21st-Oct-21we are arranging vehicle to Yanbu and reschedule the order. Kindly send back customer correct contact urgent. Once receive the contact will done the deliver.

@Ali Mkhaimer<mailto:[email-masked]>@Rawan Barghouth<mailto:[email-masked]>@Akshay Berry<mailto:[email-masked]>-Need to support.

[Image removed by sender.]

Best Regards,
Harun
Supervisor
Babyshop GDMS Operation
Jeddah-2113
Mob-0571180621

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 10:43 AM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3248391] - inbound call -6350283706

External email sender, please take precaution.
Dear team

Kindly provide us with the proof of delivery for the below Item as the customer confirmed not receiving the Item
Order number: 6350283706
Tracking number :SD002960555
Contact number:+966555969736
ITEM : 162995206
On Wed, 20 Oct at 11:41 AM , شروق <[email-masked]<mailto:[email-masked]>> wrote:
Dear team

Kindly provide us with the proof of delivery for the below Item as the customer confirmed not receiving the Item
Order number: 6350283706
Tracking number :SD002960555
Contact number:+966555969736
ITEM : 162995206

3248391:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Charun.rashid%40landmarkgroup.com%7C6b67e45b23a34f5ce6fd08d9943cf4fc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703811809343073%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zQcpVDKAYyyksAK%2FH5RCIBaHbjWI9pTVK7py4AYazJ8%3D&reserved=0>
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3248391:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com