Subject: RE: Return approval 8275618691
From: Mohamed Shabaz Khan <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Tejinder Singh <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Wed, 20 Oct 2021 18:04:34 +0000

Hi Ashwin,

Please proceed with the normal return/refund process.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]>
Sent: Wednesday, October 20, 2021 4:54 PM
To: Mohamed Shabaz Khan <[email-masked]>
Subject: RE: Return approval 8275618691

Approved
From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 8:40 PM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Return approval 8275618691

Hi Ashwin,

Please approve return of below item as LED is not working and is not repairable as per inspection team. Also, there is no stock for replacement.

Order Date : Jul 3, 2021
Delivery Date: Jul 12, 2021
Order ID:  8275618691
Issue Description: Customer reported that the LED lights are not working as per the attached .
Item#: 161495612 -- Saber Gaming Desk (RSP: KWD 99, Promo Price: KWD 74.25 @25% Disc)

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 7:13 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return approval 8275618691

External email sender, please take precaution.
Dear Shabaz,

Please advise on the below if a return can be arranged with customer instead.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 7:34:09 AM
Subject: Return approval 8275618691

Hi Team,

Problem Statement: WWD item issue
Order Date : Jul 3, 2021
Delivery Date: Jul 12, 2021
Order ID:  8275618691
Tracking ID:  16951928275618691

Issue Description: Customer reported that the led lights are not working as per the attached .

The item is: 161495612 - - Saber Gaming Desk

As per inspection team LED light not working of Table, Which is not repairable and as per the warehouse team item not available in stock for replacement.
Kindly check & advise

Thank you for your help!

Regards,

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