Subject: RE: Bank Transfer // Refund approval // 6351047235
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 20 Oct 2021 11:00:35 +0000

Hi Manish,

In same Jira ticket ask team to create ticket for finance.

From: Manish Kumar <[email-masked]>
Sent: Wednesday, October 20, 2021 2:56 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]>; Ritesh Sharma <[email-masked]>
Subject: Re: Bank Transfer // Refund approval // 6351047235

External email sender, please take precaution.
Hi Team,

Kindly note the my credit has been removed and the bank details has been added on Hyris.

Please assist us in getting the amount transferred to customer's account.

Thank you for your help.
Regards,
Manish

________________________________
From: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 8:38:25 AM
Subject: Re: Bank Transfer // Refund approval // 6351047235

Approved

Sent from phone, please excuse typo.

Thanks and Regards,
Ritesh Sharma
Omnichannel Manager,
Centrepoint
+971-544773817
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 6:44:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 6351047235

Hi @Ritesh Sharma<mailto:[email-masked]>,

Please approve.

Customer has 9 orders with us since April 2020.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 1:24 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 6351047235

++@Akshay Berry<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 8:39 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 6351047235

External email sender, please take precaution.

Hi Team,

Please check if there is any further update on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:44:33 PM
Subject: Re: Bank Transfer // Refund approval // 6351047235

Dear Athar,

Kindly have a look on the below cases and approve for removal of My Credits to arrange for Bank Transfer.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 4:35:04 PM
Subject: Re: Bank Transfer // Refund approval // 6351047235

Hi Team,

Please assist to get an approval on the below to remove the My Credits and do a bank transfer instead. Payment mode of the order is COD.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 1:19:07 PM
Subject: Bank Transfer // Refund approval // 6351047235

Hi Team

Problem Statement : Bank Transfer // Refund approval.

Order Date : Sep 15, 2021

Order ID: 6351047235

Total Price : 1,021.866

Issue Description :The customer doesn't want the refund in his My Credits saying that she doesn't want to order on the meantime and asking it to be removed and reprocess the refund to his bank account.

Bank Details:

. Bank Name: Bank Saudi Fransi

. Branch: Muhammadiyah

. Account Name: Lamya Almobark

. Account Number: B9678000152

. IBAN Number: SA82550000000B9678000152

. Account Type: Current Account

Regards,

Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com