Subject: Re: Drop payment // [email-masked] // 3219784
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 18 Oct 2021 06:39:35 -0700 (MST)

Hi Team, 

Please assist regarding the following issue. 

Regards 
Shakeeb 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, October 18, 2021 7:04:25 PM 
Subject: Drop payment // [email-masked] // 3219784 

Hi Team 

Card number : 5294158161868575 
Email ID: [email-masked] 
Date : 11/10/2021 
Amount : SAR 215 
Auth Code / reference number : 0000128411092303 

The customer reported that the above amount has been debited from his account .After checking the hybris we can not find any order placed successfully . 

Kindly check and advise 

Regards, 
Elharith