Subject: RE: Goodwill approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Crys_HBKSA <[email-masked]>, Nada Hattar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Syed Ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Faizal Maradeya <[email-masked]>, Hasan Razakhan <[email-masked]>, Yahia Taha <[email-masked]>
Date: Mon, 18 Oct 2021 12:42:45 +0000

Hi team,
Goodwill is processed.

Thanks.

Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
FD
Hamza
6352129299
103.55
3135906
IN WH
Item No 158420280 Received and processed under RMA 1001379825, for further assistance check with IT.
Done
FD
Hamza
6347421698
109
3159980
IN WH
Item 158420280 received as unexpected under RMA 1001351967, check with IT for refund.
Done
FD
Hamza
6346515542
290
3191602
IN WH
RTO process stuck due to create manual RMA, check with IT for refund.
Transaction declined
FD
Hamza
6355023053
131
3154571
Debited to courier
Missing items debited to courier - proceed manual refund for 2 QTY and close.
Done
FD
Hamza
6329307474
125
3219562
IN WH
Return already processed - check with IT for refund.
Done
FD
Hamza
6354437691
192
3212907
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe.
Transaction declined

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Monday, October 18, 2021 2:54 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Faizal Maradeya <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: FW: Goodwill approval

@Hamza<mailto:[email-masked]> please do the needful.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464796351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3JWwxw7sWEznFnLgFX0okbD43x2jSnnJ945fwv3cMP4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464816261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qP23bdj8fB%2Foud89w%2FNwyFEZzS6rhxHuYmp%2FV9VpwNQ%3D&reserved=0>
[lg][hb]

From: Anand Raju <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 11:05 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Goodwill approval

Please proceed

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464826218%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DcxyiWtePJg%2BcCMUV6F%2BwzH6FckogolQcDao4hslgPI%3D&reserved=0>
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 6:09 PM
To: Anand Raju
Cc: HB.CCCKSA; Hasan Razakhan; Hamza Nouri Ahmad Abu Azzam; Faizal Maradeya
Subject: RE: Goodwill approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please

Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
FD
Hamza
6352129299
103.55
3135906
IN WH
Item No 158420280 Received and processed under RMA 1001379825, for further assistance check with IT.
FD
Hamza
6347421698
109
3159980
IN WH
Item 158420280 received as unexpected under RMA 1001351967, check with IT for refund.
FD
Hamza
6346515542
290
3191602
IN WH
RTO process stuck due to create manual RMA, check with IT for refund.
FD
Hamza
6355023053
131
3154571
Debited to courier
Missing items debited to courier - proceed manual refund for 2 QTY and close.
FD
Hamza
6329307474
125
3219562
IN WH
Return already processed - check with IT for refund.
FD
Hamza
6354437691
192
3212907
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe.
Total value
950.55

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464836177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1%2B%2FCx%2FaLPBeBbeKLWP9p5ei9ybKmEuvsQHnhTn%2FK1To%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464846119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jUWh8eM1ih3XJA95i0J4nBM2oo3xjoWMtK6C7iixeMw%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 6:06 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Please  process

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 6:59 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please

Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
FD
Hamza
6352129299
103.55
3135906
IN WH
Item No 158420280 Received and processed under RMA 1001379825, for further assistance check with IT.
FD
Hamza
6347421698
109
3159980
IN WH
Item 158420280 received as unexpected under RMA 1001351967, check with IT for refund.
FD
Hamza
6346515542
290
3191602
IN WH
RTO process stuck due to create manual RMA, check with IT for refund.
FD
Hamza
6355023053
131
3154571
Debited to courier
Missing items debited to courier - proceed manual refund for 2 QTY and close.
FD
Hamza
6329307474
125
3219562
IN WH
Return already processed - check with IT for refund.
FD
Hamza
6354437691
192
3212907
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe.
Total value
950.55

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464856077%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Fx6uFS0bLA8Ayz4tK24l1EtsXLDehNeh2D5BHv%2F1Z3g%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464866030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ROeWY7ED%2BM0bdT9U%2FMiz9NkNCW4G3efJmmkwCwXKiu4%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 5:14 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Goodwill approval

Dear Mr. @Yahia Taha<mailto:[email-masked]>,
Kindly we need approval to process goodwill.

Thank you.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
2306.05
Oct
950.55
Total value
45,309.29

Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
FD
Hamza
6352129299
103.55
3135906
IN WH
Item No 158420280 Received and processed under RMA 1001379825, for further assistance check with IT.
FD
Hamza
6347421698
109
3159980
IN WH
Item 158420280 received as unexpected under RMA 1001351967, check with IT for refund.
FD
Hamza
6346515542
290
3191602
IN WH
RTO process stuck due to create manual RMA, check with IT for refund.
FD
Hamza
6355023053
131
3154571
Debited to courier
Missing items debited to courier - proceed manual refund for 2 QTY and close.
FD
Hamza
6329307474
125
3219562
IN WH
Return already processed - check with IT for refund.
FD
Hamza
6354437691
192
3212907
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe.
Total value
950.55

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464875985%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qLnlpCj4tygnHLxMg2o3sF1UycueAholfM34dCInszA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0c3d94f1983420fae4f08d9922dfc57%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701548464885950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zvZqiu28aNgFeYaScZf4YroqR5ZYIGQZMsRga5JJ4gg%3D&reserved=0>
[lg][hb]

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