Subject: Re: WWS preparations LSM
From: Shakeeb Arsalan <[email-masked]>
To: Muralidharan Gunjur <[email-masked]>, Yahia Taha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, syed ataullah <[email-masked]>, Deepak Devasia <[email-masked]>
Date: Mon, 18 Oct 2021 04:22:28 -0700 (MST)

Hi Muralidharan / Yahia, 

Tickets received 	
	
last 2months 	1718 
WWS last year 	3034 

The increased rate was 76.60% higher in WWS. 

If we expect the same percentage for WhatsApp interactions as well then we will be expecting 34165 Chats this year in WWS. 

As per the expectation we will require 15 Agents to handle the flow. 

Regards 
Shakeeb 

From: "Muralidharan Gunjur" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Yahia Taha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "syed ataullah" <[email-masked]>, "Deepak Devasia" <[email-masked]> 
Sent: Sunday, October 17, 2021 7:17:14 PM 
Subject: RE: WWS preparations LSM 

Pl share detailed data for why need 20 or 22 agents. 

For Inbound & Outbound calls we are only having 25, cant understand the logic for emails & WhatsApp. 

Can approve this based on your below email 

GS MuraliDharaan 

National Concept Business Head (NCBH) 

Home Box - KSA 

Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386 

Email: [ mailto:[email-masked] | [email-masked] ] 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Saurabh Dadu <[email-masked]> 
Sent: Friday, October 15, 2021 7:34 PM 
To: Yahia Taha <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Syed Ataullah <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Deepak Devasia <[email-masked]> 
Subject: Re: WWS preparations LSM 

External email sender, please take precaution. 

Dear Yahia and Shakeeb, 

based on my understanding, you will need a team of 20 - 22 agents to cover for Nov-Dec WW sale. 

We must hire them now to ensure the are trained by the Sale time. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 October 2021 3:26 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWS preparations LSM 

Dear Shakeeb, 

As discussed below is last year WW period assigned tickets volume through Emails and face book and our expectations this year after adding what’s app, kindly share your thoughts. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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