Subject: RE: [#3226697] - Conversation with ..
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Syed Ataullah <[email-masked]>, Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Homeboxbadiya Manager <[email-masked]>, Homeboxbadiya Crm <[email-masked]>, Homeboxbadiya Ma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 18 Oct 2021 08:52:02 +0000

The issue is resolved on 16-Oct please check before, how many times we have to say that

Why you keep sent ??

@Shakeeb Arsalan<mailto:[email-masked]> @Syed Ataullah<mailto:[email-masked]> please guide your team

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Monday, October 18, 2021 11:29 AM
To: Homeboxbadiya Ma <[email-masked]>; Homeboxbadiya Manager <[email-masked]>; Homeboxbadiya Crm <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#3226697] - Conversation with ..

External email sender, please take precaution.
Hi Team,

Order: 6356565400.

The customer didn't collect the order and want to cancel. due to some technical issues in store they mark the order as pickup complete.

Please raise IT Ticket to solve the issue.

Thanks&Regards.
The Support Team.
On Sat, 16 Oct at 3:38 PM , Landmark Group <[email-masked]> wrote:
Hi Team,

The customer didn't collect the order and want to cancel. due to some technical issues in store they mark the order as pickup complete.

Kindly check & do the needful as the Cx keeps follow up for the refund,

Order: 6356565400.

Thanks&Regards.
The Support Team.
On Sat, 16 Oct at 11:44 AM , Home Box KSA <[email-masked]> wrote:
Then inform the store to raise IT ticket to solve the issue

Best Regards
Hamza.AbuAzzam
 Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C321788db6dc7478f80f408d992115e74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701425565061406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cjNm7CJrHiEDtNPOO5LuiFSedRW8ohin3YxBiW7HpPY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C321788db6dc7478f80f408d992115e74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701425565071353%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qL9%2F2g0JGzzjNHvGJOq3zHLQ%2BijSCPlAPpJGtDpUgPE%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Landmark Group <[email-masked]>
 Sent: Saturday, October 16, 2021 10:06 AM
 To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
 Cc: HB.CCCKSA <[email-masked]>
 Subject: Fwd: [#3226697] - Conversation with ..

External email sender, please take precaution.
Please take a look at ticket  #3226697<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3226697&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C321788db6dc7478f80f408d992115e74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701425565081318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HQYpBhom%2FRRT%2BwBLTGrP72BE15K8vCwzOEk0OgAmGrA%3D&reserved=0> raised by منيره ([email-masked]).

Hi Team.

The customer didn't collect the order and want to cancel. due to some technical issues in store they mark the order as pickup complete. customer is following up for refund.
Please check and assist.

Order: 6356565400.

Thanks&Regards.
The Support Team.
[Image removed by sender. Image removed by sender.]
On Fri, 15 Oct at 11:37 AM , Landmark Group <[email-masked]> wrote:
مرحباً منيرة،

شكراً لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني لمساعدتك بحل هذه المشكلة في أقرب وقت ممكن.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

نحن نقدر صبرك.

أصدقائك ،
فريق الدعم

3226697:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C321788db6dc7478f80f408d992115e74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701425565081318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kS5gWvSYmqvvCkq%2F4yL0Sc9nDgkPyN%2BMqfFxFSvjsu4%3D&reserved=0>

3226697:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com