Subject: C-Sat feedback for the period 3 to 9 October 2021
From: Mohamed Nagy <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 18 Oct 2021 07:36:39 +0000

Dear Team,

We have supervised some of the D-Sat cases from 3 Oct to 9 Oct to the outliers.
And we noticed that the same issue for the professionalism and personalization is still main concern in the agents replies,
We have noticed as well another behavior of replying without getting the customer's full concern or do not escalate the case to the correct team, which lead to customer dissatisfaction as a result.

As we already met last week so we hope this week we can see the difference in their personalization and professionalism.

Regards,
Mohamed Nagy
Escalation Desk - Web Team Landmark Group HQ - UAE

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