Subject: RE: maintenance request 29013202155220201107
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Crys_HBKSA <[email-masked]>, Hcmadina Wh <[email-masked]>, AmirKhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 17 Oct 2021 09:49:09 +0000

@Nada Hattar please arrange to call the customer and inform below feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com

-----Original Message-----
From: Kalyan Khadka <[email-masked]>
Sent: Thursday, October 14, 2021 7:53 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Nada Hattar <[email-masked]>; Ali Mkhaimer <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Crys_HBKSA <[email-masked]>; Hcmadina Wh <[email-masked]>; AmirKhan <[email-masked]>
Subject: RE: maintenance request 29013202155220201107

Dear @Yahia Taha,

Regarding below trail mail, we sent our team for inspection and reports as follows-

       The order was delivered on 16-Nov-2020.
       As per team the spring of the mattress comes up a little bit from middle.
       This is not major issue but then customer asking for replacement.
       Customer can still use it for long period.
       Item was billed as WWD
       Attached picture for your reference.
       Item id 159574949
       Item in SOH “0”
       Customer wants replacement.
       Kindly advise further.
       EBRAHEM ALMALKE 0556750278

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4bc96945ddfb47c187c508d98f331821%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698273107279988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ytAwsmGscJd9gacIyts1BYopKSallDzgODNlY7%2F6bro%3D&amp;reserved=0

-----Original Message-----
From: Crys_HBKSA <[email-masked]>
Sent: Wednesday, October 06, 2021 6:54 PM
To: Hcmadina Wh <[email-masked]>; AmirKhan <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Kalyan Khadka <[email-masked]>; Crys_HBKSA <[email-masked]>; Nada Hattar <[email-masked]>; Ali Mkhaimer <[email-masked]>; Mohammad Tarabishi <[email-masked]>
Subject: FW: maintenance request 29013202155220201107

External email sender, please take precaution.

Dear team,

As Per CCC Manager Approval Kindly Check And Do The Needful.

Best Regards,
Amjad
________________________________________
From: Yahia Taha [[email-masked]]
Sent: Wednesday, October 06, 2021 5:26 PM
To: Crys_HBKSA
Cc: Nada Hattar; Mohammad Tarabishi; Ali Mkhaimer; HB.CCCKSA
Subject: RE: maintenance request 29013202155220201107

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4bc96945ddfb47c187c508d98f331821%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698273107279988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=22hUZGFG%2BWL5QE8aHZanl1femhQyeQpNyS6XWVLRCdg%3D&amp;reserved=0 | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4bc96945ddfb47c187c508d98f331821%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698273107289983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=681rPIduDIKLllKr3TXY%2B3QOovLmKHWdMf%2F6mSnwr1k%3D&amp;reserved=0

-----Original Message-----
From: Crys_HBKSA <[email-masked]>
Sent: Wednesday, October 6, 2021 2:50 PM
To: Yahia Taha <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: maintenance request 29013202155220201107

External email sender, please take precaution.

Dear MR. Yahia ,

Please check and do the needful need your approval to send inspection team.

Customer Name: EBRAHEM ALMALKE

Store Name: Makkah

Invoice Number:  29013202155220201107

Mobile number on the invoice: 0556750278

Invoice Amount:  1839

Exception: Send inspection team for maintenance

Item Discretion: iCOMFORT MATTRESS 180 X 200 X 26 cm W/10

Item Code:  159574949

Delivery type: DEL

Delivery date: 16-Nov-2020

Total Invoices at HB: 1839

CRM Entry: 3199944

Best Regards
Rozan abdelraziq
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com