Subject: Re: Drop Payment - 3066271
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Umesh Soni <[email-masked]>
Date: Sun, 17 Oct 2021 01:39:39 -0700 (MST)

Hi Jessie, 

Kindly assist to get an update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Umesh Soni" <[email-masked]> 
Sent: Tuesday, October 12, 2021 6:44:08 PM 
Subject: Re: Drop Payment - 3066271 

Dear Reddy, 

Kindly advise if any update on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Reddy Prasad" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Umesh Soni" <[email-masked]> 
Sent: Sunday, October 10, 2021 11:43:00 PM 
Subject: RE: Drop Payment - 3066271 

Dear Mustafa 

Can you update the status of refund. 

Regards 

Reddy Prasad 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 9, 2021 5:30 PM 
To: Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Drop Paymet - 3066271 

External email sender, please take precaution. 

Dear Mustafa, 

Please update on the below. 

Regards, 

Apoorv 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 9, 2021 7:42:32 PM 
Subject: RE: Drop Paymet - 3066271 

Dear Mustafa 

Can you please check and share transaction id customer 

Regards 

Reddy prasad 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 8, 2021 11:24 AM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Paymet - 3066271 
Importance: High 

External email sender, please take precaution. 

Dear Reddy, 

Customer reported deduction of KWD 6.25 and as per finance tracker(Row 192) the update is mentioned that - manual request has been sent to bank on Sep 9, 2021. 

Transaction ID is 124480007332 

As per customer he has still not received the refund. Please assist us to get an update regarding this refund. 

Thank you for your help! 

Regards, 

Apoorv 

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