Subject: RE: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 17 Oct 2021 06:04:58 +0000

++@Akshay Berry<mailto:[email-masked]>

Can you please take a look at this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 16, 2021 6:08 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685

External email sender, please take precaution.
Hi Jessie,

Please assist to get an approval on the below. Most of these orders are showing reached warehouse.

Please look into this and advise us.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 7:29:34 PM
Subject: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685

Hi Team

Problem Statement :Refund Approval

Order ID: 6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685

Tracking Number: 46414420393 & 46410480513 & 46408724552 & 46417823911 & 46413894100 & 46413893993 & 46414475332 & 46407665544 & 46410568761 & 46410413420 & 46410569590 & 46410921900 & 46410921045 & 46410920614 & 46410920511

RMA : 1000674595 & 1000599445 & 1000599444 & 1000606384 & 1000511130 & 1000550444 &  1000544031 & 1000550503 & 1000554871 & 1000554801 & 1000554790 & 1000554855

Total Price : 59 & 32.3 & 34 & 7.65 & 20 & 25.5 & 37.4 & 15.3 & 49.3 & 44.7 & 42.5 & 23.8

Issue Description : The Customer created return requests and returned the Items and we had asked for the AWBs from the customer but he said that they haven't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer.

Case history : The customer reached out to us on Sep 12, 2021 and the case has further been escalated to warehouse to confirm if the above have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer.

Customer's history : The customer is with us since 12/30/19.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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