Subject: Re: Costumer Service Complaint - Ticket ID (3215933)
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Divyanshu Sharma <[email-masked]>, Faraz Lohani <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 16 Oct 2021 09:11:50 -0700 (MST)

Hi Jessie, 

Can you please assist us on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Divyanshu Sharma" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, October 16, 2021 2:47:54 PM 
Subject: Re: Costumer Service Complaint - Ticket ID (3215933) 

Dear Faraz, 

Customer's complaint is regarding a store purchase he made. Kindly assist to arrange call back for this customer on below mentioned contact number as per his request. Customer is threatening that he will be complaining to CEO. We have tried to offer him AED 20 voucher as compensation but he is not happy with that. 

Kindly assist to arrange call for him and advise us on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Divyanshu Sharma" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 16, 2021 2:35:42 PM 
Subject: Costumer Service Complaint - Ticket ID (3215933) 

Hi, 

Costumer has complaint regarding costumer service. Please find the attached image regarding the issue. 

Costumer wants to be contacted over phone. Please arrange call back on the contact number: (050 9272640) 

Thanks for help! 

Regards, 
Divyanshu Sharma