Subject: Re: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 16 Oct 2021 07:07:33 -0700 (MST)

Hi Jessie, 

Please assist to get an approval on the below. Most of these orders are showing reached warehouse. 

Please look into this and advise us. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, October 16, 2021 7:29:34 PM 
Subject: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685 

Hi Team 

Problem Statement :Refund Approval 

Order ID: 6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685 

Tracking Number: 46414420393 & 46410480513 & 46408724552 & 46417823911 & 46413894100 & 46413893993 & 46414475332 & 46407665544 & 46410568761 & 46410413420 & 46410569590 & 46410921900 & 46410921045 & 46410920614 & 46410920511 

RMA : 1000674595 & 1000599445 & 1000599444 & 1000606384 & 1000511130 & 1000550444 & 1000544031 & 1000550503 & 1000554871 & 1000554801 & 1000554790 & 1000554855 

Total Price : 59 & 32.3 & 34 & 7.65 & 20 & 25.5 & 37.4 & 15.3 & 49.3 & 44.7 & 42.5 & 23.8 

Issue Description : The Customer created return requests and returned the Items and we had asked for the AWBs from the customer but he said that they haven't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer. 

Case history : The customer reached out to us on Sep 12, 2021 and the case has further been escalated to warehouse to confirm if the above have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer. 

Customer's history : The customer is with us since 12/30/19. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb