Subject: Refund Approval //6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 16 Oct 2021 06:59:34 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order ID: 6285596760 & 6278825865 & 6278775059 & 6277231071 & 6269653300 & 6273962843 & 6274282546 & 6274593722 & 6274864658 & 6275051861 & 6275160093 & 6275258685 
Tracking Number: 46414420393 & 46410480513 & 46408724552 & 46417823911 & 46413894100 & 46413893993 & 46414475332 & 46407665544 & 46410568761 & 46410413420 & 46410569590 & 46410921900 & 46410921045 & 46410920614 & 46410920511 
RMA : 1000674595 & 1000599445 & 1000599444 & 1000606384 & 1000511130 & 1000550444 & 1000544031 & 1000550503 & 1000554871 & 1000554801 & 1000554790 & 1000554855 
Total Price : 59 & 32.3 & 34 & 7.65 & 20 & 25.5 & 37.4 & 15.3 & 49.3 & 44.7 & 42.5 & 23.8 

Issue Description : The Customer created return requests and returned the Items and we had asked for the AWBs from the customer but he said that they haven't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer. 

Case history : The customer reached out to us on Sep 12, 2021 and the case has further been escalated to warehouse to confirm if the above have been received and they have responded saying that Only one AWB received among all mentioned, rest of all not collected from customer. 

Customer's history : The customer is with us since 12/30/19. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb