Subject: RE: Refund approval - 6344560882
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 16 Oct 2021 09:42:22 +0000

@Akshay Berry<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 15, 2021 1:27 PM
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund approval - 6344560882

External email sender, please take precaution.
Hi Akshay,

Kindly assist on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 2:37:43 PM
Subject: Re: Refund approval - 6344560882

Hi Team,

Please assist to get a refund approval on the below. As per POD order has been delivered to wrong customer as customer has provided incorrect contact number. We have shared the POD with customer and have pushed him back multiple times but he keeps on creating multiple tickets for the same issue and insist on refund.

Order total value is SAR 257 and the concept is Babyshop.

Please advise on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 2:07:36 PM
Subject: Refund approval

Dear Team,

As per customer confirmation, she confirms not receiving the below order.

Kindly find the attached POD provided by the Zajil courier, as the customer has entered the wrong number and the order was delivered to the wrong recipient.

Order: 6344560882
AWB: Z4997034
Amount  SAR357
Customer's contact number: +966553656321

Kindly check and approve for a refund as the customer keeps contacting us 3160987 - 3155730 - 3146628 - 3135238.

Regards,

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