Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Loujain <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 16 Oct 2021 09:23:53 +0000

@Faraz Lohani<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Thursday, October 14, 2021 8:41 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Varun Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Loujain <[email-masked]>; Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>
Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062

External email sender, please take precaution.
Hi Team,

Please check if there is any further update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:45:50 PM
Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062

Hi Team,

Please check on the below, requested bank details are shared.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 4:07:40 PM
Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062

Hi Faraz,

Please find the below bank details as requested and do the needful.
Bank Name: ADCB
Branch: HAZZA BIN ZAYED STADIUM BRANCH
Account Name: Ali Yasin Ali Suboh
Account Number: 10410985132001
IBAN Number: AE210030010410985132001
Account Type: Current Account

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 8:38:31 PM
Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062

Hi Faraz,

We have contacted the customer however, no response from him in last 2 days. We will allow 24 more hours.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 5:50:17 PM
Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Please contact this customer to get his bank details so we can proceed for the bank refund as per Varun's Approval as below.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 10:57 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062

Please proceed

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 10:19 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062

Hi @Varun Sharma<mailto:[email-masked]>,

This is regarding the order number as mentioned above the customer was refunded in his MC Wallet as it was a COD order. Customer has been refunded as per the policy but the customer claims that he wont shop anymore and want the refund in his bank account.
Customer has been tried to push back but he still wants to the get bank transfer done for the amount.

Amount : 248 AED
Concept : Splash

Customer has an order history of 6 completed orders with us.

Please assist further for the approval.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 2, 2021 12:01 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062

External email sender, please take precaution.
Hi Faraz,

Kindly advise if any update on this. The order was COD.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 6:09:24 PM
Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062

@Faraz Lohani<mailto:[email-masked]>

Please review and try to get it approved.

@Apoorv Joshi<mailto:[email-masked]>

As we know this is against SOP and we cannot guarantee approvals for such requests.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 4:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: My Credits Removal/Bank Transfer Approval Request - 9503325062

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9503325062

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer.

Please assist to approve removal of My Credits - AED 248
Concept- Splash

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com