Subject: Undeliverable: Re: Late collection RP100721002633
From: <[email-masked]>
To: <[email-masked]>
Date: Thu, 14 Oct 2021 13:06:28 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group olmuae.ops only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      olmuae.ops
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   10/14/2021 1:06:24 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Late collection RP100721002633

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM6PR09MB3012.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       10/14/2021
1:06:24 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       10/14/2021
1:06:24 PM      mail.lsmindia.com       localhost       ESMTP   *
3       10/14/2021
1:06:24 PM      localhost       mail.lsmindia.com       ESMTP   *
4       10/14/2021
1:06:24 PM      mail.lsmindia.com       localhost       ESMTP   *
5       10/14/2021
1:06:25 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       10/14/2021
1:06:27 PM      mail.lsmindia.com       AM5EUR03FT038.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       10/14/2021
1:06:28 PM      AM5EUR03FT038.eop-EUR03.prod.protection.outlook.com     AM5P194CA0021.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       10/14/2021
1:06:28 PM      AM5P194CA0021.EURP194.PROD.OUTLOOK.COM  AM6PR09MB3012.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Thu, 14 Oct 2021 06:06:24 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: olmuae ops <[email-masked]>
CC: Dipesh Regmi <[email-masked]>,
        ashish karini <[email-masked]>,
        escalations dxbteam <[email-masked]>,
        Jessie Caparas <[email-masked]>,
        Malik Ismail <[email-masked]>,
        Nikhil Bishnoi <[email-masked]>,
        Apoorv Joshi <[email-masked]>,
        Manish Kumar <[email-masked]>
Subject: Re: Late collection RP100721002633

Subject: Re: Late collection RP100721002633
From: Shakeeb Arsalan <[email-masked]>
To: olmuae ops <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, ashish karini <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 14 Oct 2021 06:06:24 -0700 (MST)

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "olmuae ops" <[email-masked]>
Cc: "Dipesh Regmi" <[email-masked]>, "ashish karini" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>
Sent: Thursday, October 14, 2021 6:34:37 PM
Subject: Late collection RP100721002633

Hi Team,

Issue description: Late collection

Order Created:Oct 6, 2021
Order ID: 9506514771
AWB: RP100721002633
Customer contact NOs: +971555587310 & 0566931833

Issue description: Please note that the customer placed the return request on 7th of October, However no one contacted him yet for collection and the customer is chasing us on chat on daily basis regarding the same.

Please contact the customer ASAP and arrange the collection.

Regards
Shakeeb

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