Subject: Re: My Credits Removal Request - 4603605940
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 14 Oct 2021 04:18:51 -0700 (MST)

Hi Team, 

Kindly assist on the below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, October 9, 2021 2:09:34 PM 
Subject: My Credits Removal Request - 4603605940 

Hi Prakash, 

With reference to the order number: 4603605940 

Customer has placed the order using an incorrect email address which he does not have access to. Now he is unable to access his account with us and is unable to use the My Credits. 

Email address which customer have used: [email-masked] 
Correct Email Address: [email-masked] 

Customer is shopping with us since Aug 2021 and has 4 completed orders. 

Kindly approve to cancel the My Credits and give him a voucher instead. The refund value is QAR 90. 

Thank you for your help! 

Regards, 
Apoorv