Subject: RE: Refund approval against Missing Item - 6353712408 - 163026433
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 12 Oct 2021 10:57:27 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, October 12, 2021 2:53 PM
To: Akshay Berry <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval against Missing Item - 6353712408 - 163026433

External email sender, please take precaution.
Hi Akshay,

Please assist to get approval on the below case.

Thank you fo ryour help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 4:12:52 PM
Subject: Refund approval against Missing Item - 6353712408 - 163026433

Hi Team,

Problem Statement: Missing items
Order Date: 22/09/2021
Order ID: 6353712408
Tracking ID: Z5164661
Assistance Required: Approval for the refund for the missing item

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side. We have checked with the WH and the courier as well, the WH team is telling its been shipped in 2 cartons and the courier team is confirming that they have delivered both the cartons.

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE ITEM OR THE REFUND. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. Teh customer has been with us since Oct 2019 and have completed more than 80 transactions with us.

The missing item is 163026433 - - Hammered Texture Bowl - 10 cms (2 nos) and the cost of the item is SAR: 128.00.

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com