Subject: Refund approval against Missing Item - 6353712408 - 163026433
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 12 Oct 2021 03:42:52 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date: 22/09/2021 
Order ID: 6353712408 
Tracking ID: Z5164661 
Assistance Required: Approval for the refund for the missing item 

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side. We have checked with the WH and the courier as well, the WH team is telling its been shipped in 2 cartons and the courier team is confirming that they have delivered both the cartons. 

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE ITEM OR THE REFUND. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. Teh customer has been with us since Oct 2019 and have completed more than 80 transactions with us. 

The missing item is 163026433 - - Hammered Texture Bowl - 10 cms (2 nos) and the cost of the item is SAR: 128.00. 

Regards, 
Nikhil